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For Companies At a Glance
- Tasks: Manage claims from start to finish and support clients with expert advice.
- Company: Join Charles Taylor, a leading name in claims management with a strong reputation.
- Benefits: Enjoy a positive work culture, professional development, and a commitment to inclusivity.
- Why this job: Be part of a team that values empowerment, learning, and diversity in the workplace.
- Qualifications: Experience in London Market claims adjusting and strong communication skills are essential.
- Other info: Nine out of ten employees recommend us as a great place to work!
The predicted salary is between 36000 - 60000 £ per year.
Charles Taylor Specialist Claims Management (SCM) is looking to expand its team of Claims Adjusters to support the growth of the Delegated Lead Service. We are currently recruiting a Claims Adjuster with multi-class experience to support our increasing client portfolio. The SCM Delegated Lead team provides a London-based delegated claims service. This includes managing both Standard and Complex claims where the client acts as a Claims Agreement Party. SCM currently serves 12 Lloyd’s Managing Agencies, handling approximately 5,000 transactions per month with strict SLAs.
Key Responsibilities
- Managing claims from first notification to settlement within authorized limits
- Adjusting claims on behalf of SCM clients
- Providing technical support for COB claims
- Maintaining or improving client claim service standards
- Managing client relationships
- Monitoring performance against SLAs and KPIs
- Reporting on claims issues to clients
- Mentoring team members
- Conducting peer reviews post-adjustment
- Appointing experts and legal counsel as needed
Person Specification
- London Market claims adjusting experience across various COB
- Proven ability to handle multiple classes of business
- Experience with Lloyd’s Claims Scheme
- Knowledge of Lloyd’s Claims Scheme and CTP Guidelines
- Strong relationships with Brokers, Adjusters, Lawyers, and Attorneys
- Ability to meet strict SLAs
- Excellent communication and interpersonal skills
- Strong time management and adaptability
Why join Charles Taylor UK Claims Management?
We are proud that nine out of ten employees recommend Charles Taylor as a workplace. We foster a positive environment where decision-making is empowered, and continuous learning is valued. We offer structured induction, job training, professional study support, and a comprehensive Learning & Development Curriculum.
Equal Opportunity Employer
We are committed to inclusivity, providing a respectful environment with zero tolerance for discrimination of any kind. Our partnerships and recruitment practices promote a diverse and fair culture at Charles Taylor.
Multiclass Claims Adjuster employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multiclass Claims Adjuster
✨Tip Number 1
Familiarise yourself with the Lloyd’s Claims Scheme and CTP Guidelines. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role and your ability to navigate the complexities of claims adjusting.
✨Tip Number 2
Network with professionals in the London Market, especially those who work as Claims Adjusters or in related roles. Building relationships with Brokers, Adjusters, and Lawyers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience managing both Standard and Complex claims. Be ready to share specific examples of how you've met SLAs and KPIs in previous roles, as this will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Highlight your mentoring experience during interviews. Since the role involves mentoring team members, demonstrating your ability to support and develop others will set you apart from other candidates and align with the company's values.
We think you need these skills to ace Multiclass Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in London Market claims adjusting and your ability to handle multiple classes of business. Use specific examples that demonstrate your skills in managing claims and client relationships.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the needs of Charles Taylor, particularly your experience with Lloyd’s Claims Scheme and your strong communication skills.
Showcase Relevant Experience: In your application, emphasise any previous roles where you managed claims from first notification to settlement. Highlight your ability to meet strict SLAs and KPIs, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential for a Claims Adjuster.
How to prepare for a job interview at Charles Taylor
✨Showcase Your Multiclass Experience
Make sure to highlight your experience with various classes of business during the interview. Be prepared to discuss specific examples of claims you've managed, particularly in the London Market, as this will demonstrate your suitability for the role.
✨Understand the Lloyd’s Claims Scheme
Familiarise yourself with the Lloyd’s Claims Scheme and CTP Guidelines before the interview. Being able to discuss these frameworks confidently will show that you have the necessary knowledge to handle claims effectively.
✨Emphasise Client Relationship Management
Since managing client relationships is a key responsibility, be ready to share how you've successfully built and maintained relationships with brokers, adjusters, and legal counsel in your previous roles. This will illustrate your interpersonal skills and ability to meet client expectations.
✨Demonstrate Time Management Skills
Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with strict SLAs and KPIs. Providing examples of how you've successfully met deadlines in high-pressure situations will be beneficial.
