At a Glance
- Tasks: Conduct medical risk assessments and assist customers with travel insurance queries.
- Company: Join Charles Taylor, a dynamic company focused on employee growth and customer impact.
- Benefits: Enjoy hybrid work options, 28 days holiday, health cash plan, and discounts on insurance.
- Other info: Comprehensive training provided, with opportunities for career progression within the travel claims team.
- Why this job: Gain valuable experience in a supportive environment while making a difference in customers' travel experiences.
- Qualifications: Computer proficiency and strong communication skills are essential; customer service experience is a plus.
The predicted salary is between 22000 - 25000 € per year.
Medical RiskAssessor- Travel Claims
£26,210 - £30,300 per annum(DOE)
Christchurch / Hybrid(Hybrid work available after 6-month probation period has been passed)
Full training provided.
Monday 23rdFebruary start date
** This position offers an excellent opportunity to learn the business from the ground up. It serves as a valuable stepping stone for eventually transitioning to our travel claims team. **
Why Join Charles Taylor?
- Wellbeing at the Core: Our wellbeing champions scheme has grown tenfold, offering mental health support sessions with the Samaritans and open vulnerability forums
- Career Growth & Development: From professional certifications to secondments and leadership training, our employees have access to innovative learning pathways to reach their full potential
- Proven Impact: Employee engagement has surged, and turnover has significantly reduced. Meaning more team members are being promoted internally and gaining new qualifications
The company and the role:
As a Medical RiskAssessor, you will be responsible for taking inbound calls from our travel customers who are needing to declare their pre‑existing medical conditions in line with the terms and conditions of their travel insurance policy.
Salary and benefits for the Medical RiskAssessor
- £26,210 to £30,300
- Free Health Cash Plan worth £1700 per annum
- Generous high‑street rewards scheme for family and friends
- Free travel insurance (subject to qualifying criteria)
Responsibilities of the Medical Risk Assessor
- Conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide
- Maintaining accurate and detailed documentation of assessments and findings
- Maintaining customer confidentiality
- Ensuring that our company values are upheld
Requirements of the Medical Risk Assessor
- A high level of competency in using computers is a prerequisite
- Customer service experience – helpful but not essential
- Be able to work under pressure
- Be able to record data accurately and efficiently
- Excellent communication and interpersonal skills to effectively interact with our customers
- Natural empathy and a flair for making a difference to our travel customers
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
INTEGRITY: We do the right thing
COLLABORATION: We are one
AGILITY: We learn, evolve, and adapt
CARE: We are compassionate and human
ACCOUNTABILITY: We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
IMPORTANT
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback, and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Medical Risk Assessor - Travel Claims employer: Charles Taylor
Charles Taylor is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training and a clear pathway to advance within the travel claims team. With a supportive work culture that values integrity, collaboration, and care, employees enjoy a range of benefits including a generous holiday plan, health cash plan, and discounts on insurance products. Located in Christchurch, the hybrid working model allows for flexibility, making it an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Risk Assessor - Travel Claims
✨Tip Number 1
Familiarise yourself with the travel insurance industry and common medical conditions that may affect coverage. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive information. Role-playing scenarios with friends or family can help you become more comfortable discussing medical conditions and ensuring customer confidentiality.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences where you successfully managed stressful situations. This will highlight your resilience and suitability for the fast-paced environment at Charles Taylor.
✨Tip Number 4
Research Charles Taylor's company values and think about how your personal values align with theirs. Be ready to discuss specific instances where you've demonstrated integrity, collaboration, and care in your previous roles.
We think you need these skills to ace Medical Risk Assessor - Travel Claims
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Medical Risk Assessor. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV:Customise your CV to highlight relevant experience, especially in customer service and any medical knowledge you may have. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work at Charles Taylor and how you can contribute to their values of integrity, collaboration, and care.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Charles Taylor
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Medical Risk Assessor. Familiarise yourself with the process of conducting medical risk assessments and the importance of customer confidentiality, as this will show your genuine interest in the position.
✨Showcase Your Communication Skills
Since the role involves taking inbound calls from customers, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Computer Proficiency
As a Medical Risk Assessor, you'll need to navigate bespoke computer systems. Be ready to discuss your experience with technology and any relevant software you've used, highlighting your ability to learn new systems quickly.
✨Align with Company Values
Charles Taylor values integrity, collaboration, agility, care, and accountability. Think of examples from your past experiences that reflect these values and be prepared to discuss how you embody them in your work.
