International Claims and Collections Manager in London

A fire breaks out on a ship carrying 8,000 containers, and spreads quickly. Salvage tugs are mobilised and the fire is eventually extinguished. The damaged ship is towed into a nearby port, but the shipowner is faced with huge disruption to their commercial operations and mounting costs. The shipowner appoints an average adjuster to assist with this major casualty. Average adjusters are all-rounders with an expert knowledge of marine law and the practice of marine insurance, as well as a practical understanding of the global shipping industry. When ships are involved in accidents, they act as impartial intermediaries between the parties concerned and their insurers.

We currently have an interesting opportunity for an experienced claims handler / executive to join RHL to lead and manage the team responsible for general average and salvage security collection processes across multiple offices around the world. They will ensure a high-quality service to all stakeholders while coordinating and overseeing staff globally.

Key Responsibilities

• Provide senior-level analysis and advice to support the decision-making of colleagues and stakeholders (shipowners, salvors, charterers, cargo interests, and legal representatives).
• Coordinate collaborative efforts across multiple offices to ensure timely and accurate collection of general average and salvage security.
• Collect and process general average and salvage security.
• Assist with incoming enquiries and support the work of others as may be necessary.
• Review and approve cargo documentation, damage claim documents, and valuation processes.
• Ensure the casualty website is updated and maintained to reflect accurate and timely information.
• Ensure security collection systems are maintained and updated accurately.
• Monitor, supervise and validate the generation of detailed spreadsheets of funds collected, deposits, and credit payments.
• Oversee the collection of general average contributions and ensure accurate recording of all transactions.
• Oversee management of client bank accounts and ensure compliance with financial protocols.
• Provide training, mentoring, and performance management for team members.
• Represent the company at client meetings and industry events, supporting marketing and business development efforts.
• Drive process and technological improvements and implement best practices across offices.
• Collaborate with senior leadership in delivering company objectives.
• Support group offices in security collection initiatives and cross-border projects.
• Maintain and develop industry knowledge to provide expert guidance to the team.
• Identify training needs and facilitate continuous learning for staff.

Required Skills

We are looking for someone with relevant experience, who works well as part of a team and has good communication and organisational skills. Key to the role are: an understanding of the need for timely responses to the requirements of clients and stakeholders; the ability to coordinate a team across offices; a high level of attention to detail whilst working under significant time pressure; a sense of commerciality. Previous experience in related services is a requirement of this role. The position would suit someone looking for a senior professional role in a specialised area within a highly regarded and successful company.

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents. Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers’ experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Richards Hogg Lindley is the leading firm of average adjusters in the world and our training programme is widely recognised as the best in the industry. As part of Charles Taylor, RHL benefits from the support of an international network of offices comprising of c.4,000 staff in the UK, Europe, Americas, Middle East and Asia Pacific. Our Average Adjusting division specialises in resolving complex marine claims through expert advice and adjusting services. As average adjusters and marine claims consultants, our role is to promote the swift and amicable resolution of claims through our expertise in both the law and the practice of marine insurance. With the largest global team of qualified Fellows of the Association of Average Adjusters and over 200 years of experience, we are renowned for industry-leading training and in-depth knowledge of local practices. Our extensive office network ensures expert guidance wherever issues arise.

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
• Agility (We learn, evolve and adapt quickly)
• Care (We are compassionate and human)
• Collaboration (We are one)
• Integrity (We do the right thing)

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.