Director- Major Loss in London

This position is suited to an experienced Senior-Level Adjuster who is a recognised technical expert within their field. The successful candidate will manage complex, technical claims within the region, develop the portfolio, and collaborate closely with the management team to shape the strategic direction of the region.

Key Responsibilities

• Undertake loss adjusting duties for all claims, continuously enhancing existing skills to support other areas of loss adjusting as required.
• Receiving and acknowledging new instructions from clients.
• Conducting site visits and engaging with Insurers, Reinsurers, Brokers, Claimants, Insured parties, and other stakeholders primarily within the UK and, occasionally, Europe.
• Preparing detailed reports and email correspondence, providing comprehensive commentary on all aspects of claims including technical investigations by CT and external experts, potential quantum, policy and contract reviews, and proposing and planning subsequent actions.
• Instructing and managing third-party experts and other relevant parties as necessary.
• Maintaining regular communication with all stakeholders, calculating and approving payments, and managing other related communications.
• Support, alongside colleagues, the development and enhancement of professional services delivered by Charles Taylor Adjusting, working closely with the Directors of the Property & Casualty Team across all aspects of the role.
• Contribute to and assist with the effective marketing of Charles Taylor Adjusting, including building and nurturing relationships with existing clients, identifying and planning approaches to prospective clients, supporting colleagues with their marketing initiatives, assisting in the preparation and delivery of client presentations, and hosting and attending networking and social events.
• Undertake ad hoc duties and tasks as reasonably assigned by management, within the scope of your capabilities and role.
• Exemplify and champion the Charles Taylor values by demonstrating Agility, Integrity, Care, Accountability, and Collaboration.
• Foster a collaborative and inclusive team culture by co-creating a shared vision, recruiting diverse talent, and supporting team members through effective onboarding, mentoring, and coaching. Manage workloads effectively and cultivate a motivating environment where colleagues feel empowered to excel.

Required Skills

• Excellent written and verbal communication skills.
• Ability to collaborate effectively with colleagues, often on large and complex technical cases.
• Strong interpersonal and relationship-building skills.
• ACILA qualified or anticipated to achieve qualification in the near future.

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor was established under the leadership of coal merchant Charles Taylor, whose astute management laid the foundation for our growth. Today, we are a global leader delivering insurance services and technology solutions, supported by a team of approximately 4,000 experts across more than 120 countries and six continents. Our unparalleled depth of specialist expertise—from loss adjusters to forensic accountants—enables the global insurance market to overcome its challenges. Through our trusted partnership model, we cultivate long‑term, personal relationships with clients built on trust and collaboration. Our cutting‑edge technology enhances clients’ customer experience from start to finish. Thanks to our global reach, clients can access our services wherever they are in the world, whenever they need us.

Our adjusting team is a distinctive group of experts specialising in managing commercial losses and claims across key lines and geographies, many of which are large and complex. We handle onshore and offshore claims through four primary divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources, and take pride in our position as a leading global loss adjuster across all disciplines. Our Property, Casualty, Technical & Special Risks team is a highly regarded provider of adjusting and technical services. The team comprises chartered loss adjusters, engineers, surveyors, insurance practitioners, arbitrators, mediators, lawyers, registered expert witnesses, and chartered accountants. By leveraging a global, multidisciplinary approach to major losses, we deliver solutions for complex, high‑value cases with a proactive and positive mindset, irrespective of size.

Why join Charles Taylor?

Charles Taylor prides itself on being a people‑centric organisation. Our culture and values define who we are, what we stand for, and how we behave. They guide how we work with colleagues and clients, today and in the future. By embodying our values each day, we deliver improved outcomes for the insurance sector. We are committed to providing a positive working environment that offers opportunities for professional development and career progression across all business areas. This includes a structured onboarding process, role‑specific skills development, online and in‑person training, as well as study support for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
• Agility (We learn, evolve and adapt quickly)
• Care (We are compassionate and human)
• Collaboration (We are one)
• Integrity (We do the right thing)

Equal Opportunity Employer

At Charles Taylor, we are proud to be an inclusive employer. We foster an environment of mutual respect, with zero tolerance for discrimination of any kind, regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion are essential to delivering superior insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We actively promote and celebrate differences and strive to create an environment where all employees feel valued and can achieve their full potential. We take pride in our inclusive and diverse culture, supported by strong partnerships and a transparent, fair recruitment process.