Average Adjuster in London

About Us

At Charles Taylor, we believe we hold a unique position in our markets. Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Our Average Adjusting division provides independent marine claims advice and adjusting services for large and most complex marine claims and losses. As average adjusters and marine claims consultants, our role is to promote the swift and amicable resolution of claims through our expertise in both the law and the practice of marine insurance.

Our worldwide team includes more qualified Fellows of the Association of Average Adjusters than any other business. We have a history that stretches back over 200 years, and our training programmes are widely recognised as amongst the best in the industry. We have a detailed knowledge of local practices and regulations, and through our network of offices, we have an established reputation for providing invaluable guidance wherever problems occur.

The Role

Richard Hogg Lindley (RHL), a subsidiary of Charles Taylor, is looking to bring a Senior Level Average Adjuster in the UK team to support its growth and expansion. This role will ideally suit an experienced Average Adjuster with 5+ years of experience and is undertaking studies towards AAA qualifications.

Key Responsibilities

• Ensure existing client relationships are maintained and strengthened.
• Ensure that the optimum level of service is provided to clients.
• Ensure the team maintains a high level of customer focus and always provides a high-quality product/service to clients (internal and external).
• Have responsibility for reporting, investigating and resolving client complaints; ensuring this is carried out in a timely and professional manner in line with CTA complaints procedures, in conjunction with the Global MD.
• Provide senior account management for clients.
• Ensure the delivery of RHL activities are in line with RHL and CTA's standards and controls.
• Work with the team as required on technical issues and draw expertise on technical matters of practice.
• Carry out quality control peer reviews of adjusters' and directors' case work as directed.
• Participate in relevant professional bodies and committees.
• Develop strategy to identify opportunities for growth and new business development.
• Understand the requirements of the market and determine how these can be built into RHL/CTA's service offerings.
• Contribute to identifying and developing new business opportunities, including attending conferences, seminars, other business functions and networking activities.
• Collect client insights and information to help identify new opportunities for development.
• Using services available within the Company and excellent client relationship networking, actively and creatively seek new business opportunities with a view to escalating growth.
• Work with other CTA senior managers to ensure 'cross selling' opportunities are maximised, using inhouse provided services where possible.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Thorough knowledge of market changes and forces that influence the marine insurance industry.
• Outstanding analytical and problem-solving abilities.
• Willingness to travel (locally and internationally).
• Ambitious and highly motivated.
• Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Required Skills

• Minimum of 5 years progressive Average Adjusting experience.
• Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program / or systems in line with business need.
• Ability to assess commercial business proposals with technical, financial and legal components.

Why join Charles Taylor?

Charles Taylor prides itself on being a people‐centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job‐specific skills development, online and in‐person training, as well as study assistance for professional qualifications.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.

We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.