At a Glance
- Tasks: Support customers in medical emergencies with compassion and confidence.
- Company: Join a leading Medical Assistance team making a global impact.
- Benefits: Competitive salary, hybrid working, comprehensive training, and growth opportunities.
- Other info: Dynamic role with a supportive team and flexible shift patterns.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 32185 - 32185 £ per year.
Hybrid working is available once you are fully competent in the role and confidently settled into this position.
We operate 24/7, 365 days a year, so this role involves a rotating shift pattern, including early shifts, late shifts, and weekends. Please ensure shift work fits with your personal commitments before applying or attending an interview.
Use your customer service skills to make a difference around the world. Join our Medical Assistance team, helping travellers through medical emergencies when they need us most. If you love connecting with people and take pride in providing outstanding customer service, why not bring those skills to a role that’s truly rewarding? Every conversation, every act of kindness, and every helping hand can have a lasting impact on someone’s day.
We’re looking for Customer Service Case Managers to join a team where they’re valued, appreciated, and encouraged to grow.
About the Role:
As a Customer Service Case Manager in our Medical Assistance team, you’ll be much more than a customer service professional—you’ll be a lifeline for people facing medical emergencies while away from home. Every day, you’ll support customers from around the world during some of the most challenging moments of their lives. Working in real time, you’ll coordinate assistance, provide reassurance, and help people navigate unexpected medical situations with compassion and confidence.
What you will be doing:
- Manage a portfolio of medical emergency assistance cases, ensuring they are handled within agreed service standards and timeframes.
- Provide timely, compassionate support to customers experiencing medical emergencies around the world.
- Proactively review your caseload to ensure cases are progressing, decisions are accurate, and claims are resolved efficiently.
- Identify complex or high-risk cases and escalate them to the appropriate teams when required.
- Escalate any concerns relating to potential fraud.
- Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability, and Collaboration.
What you will bring to the role:
- Customer Service experience.
- Excellent written and verbal English communication skills.
- Strong IT competency.
- Confidence in decision-making.
- Empathy and commitment to enhancing the patient journey.
- Strong work ethic and professionalism.
- Ability to work the contracted hours and maintain commitment throughout the training period and beyond.
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback, and skill development. Our investment in you allows you to grow and progress for the longer term.
If you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Customer Service Medical Case Manager in Langstone employer: Charles Taylor
Charles Taylor is an excellent employer, offering a supportive work culture that values inclusivity and diversity. With opportunities for professional growth through study support and a hybrid working model, employees can enjoy a balanced work-life while contributing to meaningful financial operations in the vibrant location of Cosham, Portsmouth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Medical Case Manager in Langstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Charles Taylor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Charles Taylor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Medical Case Manager in Langstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Charles Taylor:Your cover letter is your chance to shine! Tell us why you want to work at Charles Taylor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Charles Taylor!
How to prepare for a job interview at Charles Taylor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
