Hybrid Team Assistant: Admin Support & Events

The Team Assistant will provide administrative support to the UK Loss Adjusting Team on the day-to-day running of the business. This role can be done on a hybrid basis in our London office and will need a minimum of 2-3 days a week in the office.

Key Responsibilities

• General adjuster support, including the following tasks:
• Being a point of contact for issues with time recording.
• Managing and monitoring of Time-bars.
• Marketing and client events e.g. assist with the arrangement of special events and market seminars.
• Build strong relationships with Adjusters, Internal stakeholders and external clients, where appropriate, and proactively follow up on related queries/issues.
• Perform other support activities and provide general assistance to adjusters to ensure the efficient running of the team.
• Travel management e.g. co-ordinating travel arrangements.
• Sending out meeting communications.
• Document creation e.g. preparation/proof-reading of reports, letters and general communications with clients.
• Accurately process and submit employee expense claims within the expense management system (Expense@Work), ensuring all entries include appropriate coding, supporting documentation, and mandatory descriptions.
• Produce case related MI, as required.
• Liaising with billing and treasury team.
• As required, support the team in the delivery of external support services e.g., Association of Average Adjusters.
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Urgent case creation and management, including the following tasks:
• Open new cases, register same on our various core systems and support the ongoing management of these cases, in these systems e.g. CTA's internal Case Management and Accounting (CMA) system, Go-Trex, & eCases.
• Ensure the correct case related expenses and disbursements are entered onto CMA before any invoices are processed by CTA's Working Capital team; investigate and resolve any discrepancies.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Required Skills

• Previous experience preferred, providing administration/secretarial/PA support in a corporate environment.
• Microsoft Office skills especially, Outlook, Word and Excel at intermediate/expert level.
• A great team player, who is also able to work independently.
• General secretarial skills, including diary management.
• Demonstrates attention to detail and a desire to get things done 'Right First Time'.
• Professional and responsive approach.
• Proactive and efficient.
• Flexible, with a hands-on approach to getting work done.
• Excellent communication and interpersonal skills.
• Self-motivated.
• Results/deadline orientated.

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish.

Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Our Property, Casualty, Technical & Special Risks team is a highly esteemed provider of adjusting and technical services. Our team comprises chartered loss adjusters, engineers, surveyors, insurance practitioners, arbitrators, mediators, lawyers, registered expert witnesses, and chartered accountants. Leveraging a global, multi-disciplinary approach to major losses, we deliver solutions for complex, high-value cases with a positive and proactive mindset, regardless of size.

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
• Agility (We learn, evolve and adapt quickly)
• Care (We are compassionate and human)
• Collaboration (We are one)
• Integrity (We do the right thing)

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.