Customer Service - Billing and Network Administrator

Customer Service – Billing and Network Administrator

Location: Lakeside, Portsmouth

Entry Level

Full training provided.

To apply for this Customer Service – Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom.

Join our dynamic team and become the backbone of our company\’s exceptional customer service.

The role involves providing specialist support for Charles Taylor Assistance medical operations. As a Billing and Network Administrator, you will play a crucial role in ensuring the compliance and accuracy of medical expenses within our organisation. Your responsibilities include reviewing, auditing, and processing these expenses to ensure compliance with regulatory requirements and internal policies. Your keen eye for detail and strong analytical skills will contribute to accurate and efficient expense management, ultimately optimizing cost-effectiveness and financial outcomes for our organisation.

Key Responsibilities and Required Skills

• Create, assess, and process travel insurance claims
• Review and audit medical expenses according to group policy
• Understand and enter invoice payments into our in-house system
• Identify and negotiate medical invoices
• Handle and coordinate requests for logistical services for clients
• Excellent communication skills, both written and verbal
• Ability to work within fixed timeframes
• Innovation and creativity
• Coordination skills
• Capable of functioning in a high-pressure environment
• Confident and self-motivated
• Team player with the ability to work independently using own initiative
• Proficient computer skills are essential for this role

Salary and Benefits

• 28 days including Bank Holidays and an incremental holiday plan
• Opportunities for learning, development, and career progression
• Contributory pension scheme
• Free Health Cash Plan worth £1700 per annum
• Generous rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We promote mutual respect and have zero tolerance for discrimination of any kind, regardless of age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation. We ensure a transparent and fair recruitment process, fostering a successful, inclusive, and diverse culture.

Our values define who we are, what we stand for, and how we behave. They guide our interactions with colleagues and clients, today and in the future. Living our values daily helps us deliver better results in the insurance industry.

• INTEGRITY: We do the right thing
• COLLABORATION: We are one
• AGILITY: We learn, evolve, and adapt
• CARE: We are compassionate and human
• ACCOUNTABILITY: We take ownership

Important Information

We offer comprehensive training and onboarding for all new staff, including ongoing coaching, feedback, and skill development. Our investment in your growth allows for long-term progression. If you hold a visa, please note we cannot consider applicants with less than 18 months remaining on their visa, unless you can provide:

• Evidence of family ties enabling visa extension
• Current evidence qualifying you for a visa extension under UK immigration laws, with supporting documentation

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