At a Glance
- Tasks: Help customers navigate travel claims and provide exceptional support during tough times.
- Company: Join a global leader in travel assistance with a supportive team culture.
- Benefits: Hybrid working, competitive salary, health cash plan, and career development opportunities.
- Other info: Comprehensive training provided to ensure your success and growth.
- Why this job: Make a real difference in people's lives while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 26210 - 30300 £ per year.
Overview
Travel Claims Handler - Customer Service Advisor
Salary: £26,210 - £30,300 (depending on experience)
Location: Cosham/ Hybrid
Start Date: Monday 3rd November
Due to recent client wins and continued business growth, we are expanding our team and are looking for Travel Claim Handlers to join our team. Many of our team members have been with the company for several years, contributing to a collaborative culture built on trust, mutual respect, and knowledge. This stability not only supports individual growth but also ensures a dependable, well-supported foundation for long-term success.
Curious about what it’s really like to be a Customer Service Advisor at Charles Taylor? Our upcoming hands-on taster sessions on Thursday 25th of September and Wednesday 1st of October will give you a real feel for the job. You’ll experience the key aspects of the role, explore both the technical and soft skills needed, learn about our company values, and meet team members who can answer your questions.
The Company
Charles Taylor Assistance — We\'re a global leader in medical and security assistance, travel risk management, and travel and health claims solutions. We support international insurers and businesses, helping customers when they need it most.
The Role
As a Travel Claims Handler, you’ll be the first point of contact for customers facing unexpected travel problems. You’ll listen, empathise, and guide them through the claims process — making a real difference at a difficult time. Some calls can be challenging and emotionally charged. Our customers contact us when their holiday hasn’t gone to plan, so resilience and empathy are key.
Key responsibilities
- Assessing claims, confirming policy coverage, and gathering required documentation via phone and email.
- Resolving claims efficiently while delivering excellent customer service.
- Managing a high volume of calls and emails.
- Providing clear, accurate verbal and written guidance throughout the claims process.
What we’re looking for
- Confident communicator with strong telephone skills.
- High level of computer literacy and numerical ability.
- Previous customer service or call centre experience (preferred).
- Organised, detail-focused, and able to work well under pressure.
- Comfortable switching between phone and email communication.
- Naturally empathetic, with a genuine desire to help customers.
- Commitment to training and ongoing professional growth.
Salary & benefits
- Hybrid working (after successful probation)
- Salary: £26,210 - £30,300 DOE
- Career progression and development opportunities
- Free Health Cash Plan worth £1,700 per year
- Generous high-street rewards scheme
- Free travel insurance (subject to eligibility)
Our values
- Integrity - We do the right thing
- Collaboration - We are one team
- Agility - We learn, evolve, and adapt
- Care - We are compassionate and human
- Accountability - We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
Important
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Claims Handler - Travel - Cosham in Portsmouth employer: Charles Taylor
Charles Taylor Assistance is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on integrity and compassion, our team members enjoy hybrid working options, competitive salaries, and a range of benefits including a generous health cash plan and career progression opportunities. Join us in Cosham to make a meaningful impact in the lives of customers during their travel challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Travel - Cosham in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Charles Taylor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Charles Taylor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Handler - Travel - Cosham in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Charles Taylor:Your cover letter is your chance to shine! Tell us why you want to work at Charles Taylor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Charles Taylor!
How to prepare for a job interview at Charles Taylor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
