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- Tasks: Help customers navigate travel claims and provide exceptional support during tough times.
- Company: Join a global leader in travel assistance with a supportive team culture.
- Benefits: Hybrid working, competitive salary, health cash plan, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Comprehensive training provided to ensure your success and growth.
The predicted salary is between 26210 - 30300 £ per year.
Overview
Travel Claims Handler – Customer Service Advisor
Salary: £26,210 – £30,300 (depending on experience)
Location: Cosham/ Hybrid
Start Date: Monday 3rd November
Due to recent client wins and continued business growth, we are expanding our team and are looking for Travel Claim Handlers to join our team. Many of our team members have been with the company for several years, contributing to a collaborative culture built on trust, mutual respect, and knowledge. This stability not only supports individual growth but also ensures a dependable, well-supported foundation for long-term success.
Curious about what it’s really like to be a Customer Service Advisor at Charles Taylor? Our upcoming hands-on taster sessions on Thursday 25th of September and Wednesday 1st of October will give you a real feel for the job. You’ll experience the key aspects of the role, explore both the technical and soft skills needed, learn about our company values, and meet team members who can answer your questions.
The Company
Charles Taylor Assistance — We\’re a global leader in medical and security assistance, travel risk management, and travel and health claims solutions. We support international insurers and businesses, helping customers when they need it most.
The Role
As a Travel Claims Handler, you’ll be the first point of contact for customers facing unexpected travel problems. You’ll listen, empathise, and guide them through the claims process — making a real difference at a difficult time. Some calls can be challenging and emotionally charged. Our customers contact us when their holiday hasn’t gone to plan, so resilience and empathy are key.
Key responsibilities
- Assessing claims, confirming policy coverage, and gathering required documentation via phone and email.
- Resolving claims efficiently while delivering excellent customer service.
- Managing a high volume of calls and emails.
- Providing clear, accurate verbal and written guidance throughout the claims process.
What we’re looking for
- Confident communicator with strong telephone skills.
- High level of computer literacy and numerical ability.
- Previous customer service or call centre experience (preferred).
- Organised, detail-focused, and able to work well under pressure.
- Comfortable switching between phone and email communication.
- Naturally empathetic, with a genuine desire to help customers.
- Commitment to training and ongoing professional growth.
Salary & benefits
- Hybrid working (after successful probation)
- Salary: £26,210 – £30,300 DOE
- Career progression and development opportunities
- Free Health Cash Plan worth £1,700 per year
- Generous high-street rewards scheme
- Free travel insurance (subject to eligibility)
Our values
- Integrity – We do the right thing
- Collaboration – We are one team
- Agility – We learn, evolve, and adapt
- Care – We are compassionate and human
- Accountability – We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
Important
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
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Claims Handler - Travel - Cosham employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Travel - Cosham
✨Tip Number 1
Get to know the company before your interview! Check out their values and culture, especially around empathy and collaboration. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky customer interactions.
✨Tip Number 3
Don’t forget to showcase your resilience! Think of examples from your past experiences where you’ve handled challenging situations with empathy. This will demonstrate that you can keep calm under pressure, which is key for a Travel Claims Handler.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Claims Handler - Travel - Cosham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Claims Handler role. Highlight any customer service experience and your ability to handle challenging situations, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and your understanding of the travel claims process. We want to see your personality come through!
Showcase Your Communication Skills: Since you'll be dealing with customers over the phone and via email, it's important to demonstrate your strong communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Charles Taylor
✨Know the Role Inside Out
Before your interview, make sure you understand what a Travel Claims Handler does. Familiarise yourself with the key responsibilities like assessing claims and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since you'll be dealing with customers facing unexpected travel issues, it's crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you've helped someone in a tough situation. This will highlight your ability to connect with customers on an emotional level.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think of situations where you've had to manage difficult calls or resolve conflicts. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company aligns with your values.
