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- Tasks: Manage travel claims and guide customers through the claims process.
- Company: Leading insurance service provider in Christchurch with a focus on customer care.
- Benefits: Competitive salary and hybrid working environment for flexibility.
- Why this job: Be the first point of contact and make a difference in customers' travel experiences.
- Qualifications: Exceptional communication skills and empathy required.
- Other info: Fast-paced role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading insurance service provider in Christchurch is looking for a Customer Service Advisor to manage travel claims. The successful candidate will be the first point of contact for customers, requiring exceptional communication skills and empathy.
Responsibilities include:
- Evaluating claims
- Guiding customers through the claims process
- Handling a high volume of calls and emails
This role offers a competitive salary and a hybrid working environment.
Travel Claims Support Specialist (Hybrid) in Christchurch employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Support Specialist (Hybrid) in Christchurch
✨Tip Number 1
Make sure you know the ins and outs of travel claims. Brush up on common issues and solutions so you can chat confidently with potential employers about how you'd handle customer queries.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable explaining complex processes in simple terms. This will help you shine during interviews.
✨Tip Number 3
Network like a pro! Connect with people in the insurance industry on LinkedIn or attend local events. You never know who might have a lead on a job or offer some valuable advice.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Advisor role, and applying directly can give you an edge over other candidates.
We think you need these skills to ace Travel Claims Support Specialist (Hybrid) in Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role of Travel Claims Support Specialist!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and empathy, and explain why you're the perfect fit for managing travel claims with us.
Showcase Relevant Experience: When filling out your application, don’t forget to mention any previous roles where you handled claims or customer inquiries. We love seeing how your past experiences can benefit our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in a hybrid working environment!
How to prepare for a job interview at Charles Taylor
✨Know Your Stuff
Familiarise yourself with the travel claims process and the specific services offered by the insurance provider. Understanding common issues customers face will help you demonstrate your knowledge and show that you're ready to tackle their concerns.
✨Showcase Your Communication Skills
Since this role requires exceptional communication, practice articulating your thoughts clearly and concisely. Consider role-playing with a friend or family member to simulate customer interactions, focusing on empathy and active listening.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or a complex claim. Prepare specific examples from your past experiences that highlight your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the tools you'll be using. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
