At a Glance
- Tasks: Lead engaging training sessions to empower employees and enhance their skills.
- Company: Join a dynamic team at Charles Taylor Assistance, a leader in travel insurance.
- Benefits: Competitive salary, comprehensive training, and opportunities for personal growth.
- Other info: Inclusive workplace with a strong focus on collaboration and continuous improvement.
- Why this job: Make a real difference by coaching others and fostering their development.
- Qualifications: Coaching certification and experience in a related role required.
The predicted salary is between 40000 - 50000 £ per year.
The Training and Development Coach plays a pivotal role in the continuous learning journey of existing employees at CT Assistance, ensuring they are equipped with the knowledge and customer service skills needed to achieve their learning milestones and excel in their roles.
The Travel Claims department is a dynamic, fast-paced environment where accuracy, efficiency, and sound decision-making are essential. Operating with high volumes and tight turnaround times, the team demonstrates resilience, attention to detail, and a strong customer-focused mindset. Collaboration and clear communication are key to managing complex claims and ensuring fair, timely outcomes. Continuous improvement and innovation are encouraged, with leadership providing the tools, guidance, and support needed to deliver high-quality service and drive operational excellence. The successful candidate will join an established, collaborative, growth-oriented Training and Development team that supports every stage of colleague development.
Key Responsibilities:
- Develop, plan, and deliver a comprehensive, structured, and effective coaching program for all staff, suitable for both online and in-person sessions.
- Collaborate with managers and team leaders to identify coaching needs and tailor coaching plans accordingly.
- Provide one-on-one and group coaching sessions to support employees in their development.
- Monitor and evaluate the progress of individuals, providing constructive feedback and adjusting coaching methods as needed.
- Maintain and update coaching materials and resources to ensure they are current and relevant.
- Collect and analyse feedback to assess the effectiveness of coaching programs and make improvements.
- Foster a positive and supportive coaching environment that encourages growth and development.
- Stay updated with the latest coaching techniques and best practices to continuously improve coaching effectiveness.
Person Specification:
- Excellent verbal and written communication skills; able to explain information clearly and engagingly.
- Strong interpersonal skills; able to build trust and rapport with individuals.
- High levels of empathy and patience; able to support individuals through challenges.
- Adaptability and flexibility to adjust coaching methods based on individual needs.
- Strong problem-solving skills; able to identify issues and develop effective solutions.
- Oomph - must possess tangible levels of energy and drive, and a determination to help others succeed.
- Organisational skills; able to plan and manage coaching programs efficiently.
- IT savvy; comfortable with using technology for online coaching sessions and managing coaching resources.
Qualifications:
- Relevant coaching certification or qualification.
- Bachelor's degree in a related field.
- Proven experience in coaching or a related role.
About Charles Taylor Assistance:
Charles Taylor Assistance is the partner of choice to some of the UK's most renowned travel insurance brands and one of the leading global providers of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.
Our Values:
- Accountability (We take ownership and responsibility).
- Agility (We learn, evolve and adapt quickly).
- Care (We are compassionate and human).
- Collaboration (We are one).
- Integrity (We do the right thing).
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term.
Training and Development Coach - Christchurch employer: Charles Taylor
Charles Taylor is an excellent employer, offering a supportive work culture that values inclusivity and diversity. With opportunities for professional growth through study support and a hybrid working model, employees can enjoy a balanced work-life while contributing to meaningful financial operations in the vibrant location of Cosham, Portsmouth.
