At a Glance
- Tasks: Monitor staffing levels and ensure optimal resource allocation for service objectives.
- Company: Join Charles Taylor, a leader in medical assistance and security solutions.
- Benefits: Competitive salary, hybrid working, and comprehensive training programmes.
- Other info: Great opportunities for growth and skill development in a supportive team.
- Why this job: Make a real impact in a dynamic environment with exciting challenges.
- Qualifications: Experience in data analysis and resource planning, with strong interpersonal skills.
The predicted salary is between 32855 - 32855 £ per year.
Charles Taylor is recruiting for a Real Time & MI Analyst who will be responsible for monitoring staffing allocation and availability, to ensure optimal staffing levels to achieve service level objectives.
The Real Time & MI Analyst will be responsible for:
- Monitor staffing allocation and availability to ensure optimal staffing levels in order to achieve service level objectives
- Ensure that on-the-day activities are added into WFM for accurate shrinkage reporting
- Be accountable for balancing resource between all workflows to ensure maximum advisor utilisation and availability across all skills and sites
- Plan and schedule coaching sessions, meetings, training, and any special events based on business requirements
- Produce Intraday reporting throughout the day, providing data on the actual versus forecasted workload, service levels, call arrival patterns, real-time schedule adherence and shrinkage
- Manage day to day administration of the Calabrio WFM system, including agent requests and user settings
- Support preparation of client MI on a weekly and monthly basis
- Assist with review of MI to investigate and analyse any anomalies
- Assist in the preparation of PowerPoint presentations for client review meetings
Experience and knowledge needed for the Real Time & MI Analyst:
- Ability to tackle challenges with a positive attitude
- Develop creative solutions
- Good interpersonal and organisational skills
- Experience in resource planning and data analysis
- The ability to review, analyse and present data in a straightforward and easy to understand manner
- Previous experience within a similar role
Please note that we’re unable to consider applications from candidates who have previously applied or interviewed for this role. If you are currently waiting for your UK Graduate Visa, we will only be able to consider your application once your visa has been successfully granted. Unfortunately, we are unable to progress applications until the Graduate Visa has been issued. We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Real Time and Management Information Analyst - Christchurch employer: Charles Taylor
Charles Taylor is an excellent employer, offering a supportive work culture that values inclusivity and diversity. With opportunities for professional growth through study support and a hybrid working model, employees can enjoy a balanced work-life while contributing to meaningful financial operations in the vibrant location of Cosham, Portsmouth.
StudySmarter Expert Advice🤫
We think this is how you could land Real Time and Management Information Analyst - Christchurch
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Charles Taylor!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Real Time and Management Information Analyst - Christchurch
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Charles Taylor, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Charles Taylor
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Charles Taylor’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
