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- Tasks: Help customers navigate travel claims with empathy and professionalism.
- Company: Join a supportive team at Charles Taylor Assistance, recognised for its amazing workplace culture.
- Benefits: Enjoy competitive salary, wellbeing support, and career development opportunities.
- Why this job: Make a real difference in people's lives during their travel challenges.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive environment with a focus on personal growth and teamwork.
The predicted salary is between 26210 - 30300 £ per year.
Location: Christchurch / Hybrid
Salary: £26,210 - £30,300 per annum (DOE)
Interview dates: Thursday 12 February
Start date: Monday 2 March 2026
Charles Taylor Assistance offers insurance services by administrating travel claims on behalf of companies such as Aviva, HSBC, First Direct & NBS (Nationwide). As a Travel Claims Handler, you will serve as the initial point of contact for customers navigating unexpected events during their travels. You will empathise with their circumstances, comprehend their individual needs, and guide them through the claims process, making a meaningful difference in their lives. Some calls may be particularly difficult and emotionally charged, as customers contact us during challenging times on their holidays. It’s essential to approach these interactions with resilience, compassion, and the ability to maintain professionalism without taking them personally.
What we look for in a candidate:
- Ability to work the contracted hours and maintain commitment throughout the training period and beyond
- A high level of competency in using computers is a prerequisite
- Previous call centre / customer service experience
- Confident speaking to people on the phone with exceptional communication skills
- Highly organised under pressure with a strong level of attention to detail
- Ability to multi-task - switching between high levels of telephone calls and emails
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers
Duties and responsibilities:
- Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
- Resolving claims efficiently
- Answering high volume of calls and emails
- Providing the customer with clear verbal and written guidance to ensure that the claim process is first class
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
- INTEGRITY: We do the right thing
- COLLABORATION: We are one
- AGILITY: We learn, evolve, and adapt
- CARE: We are compassionate and human
- ACCOUNTABILITY: We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Customer Service Advisor - Travel Claims Christchurch employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Travel Claims Christchurch
✨Tip Number 1
Get to know the company culture! Before your interview, check out Charles Taylor's values and their commitment to wellbeing. This will help you connect with the interviewers and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your empathy skills! As a Customer Service Advisor, you'll need to handle emotionally charged situations. Role-play with a friend or family member to get comfortable responding to various customer scenarios with compassion and professionalism.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, be clear and concise when discussing your previous experiences. Use examples that highlight your ability to convey information simply and effectively, just like you would with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Charles Taylor. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Travel Claims Christchurch
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to empathise with customers. Since you'll be dealing with people during challenging times, sharing examples of how you've helped others in the past can really set you apart.
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language to convey your skills and experiences. Remember, clarity is key, especially since you'll need to provide clear guidance to customers in the role.
Highlight Relevant Experience: If you've got previous customer service or call centre experience, flaunt it! Make sure to detail how those experiences have prepared you for this role, especially in handling high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're keen on joining our amazing team!
How to prepare for a job interview at Charles Taylor
✨Know the Company Inside Out
Before your interview, take some time to research Charles Taylor Assistance. Understand their values, culture, and the services they provide, especially in travel claims. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy Skills
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled difficult customer interactions. Highlight how you maintained professionalism while providing support, as this aligns with the company's focus on compassion.
✨Practice Clear Communication
Since you'll be dealing with customers over the phone, practice conveying information clearly and concisely. You might want to do mock interviews with friends or family, focusing on explaining complex ideas simply. This will help you feel more confident during the actual interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience under pressure. Think of situations where you've had to multi-task or manage high volumes of calls and emails. Be ready to discuss how you prioritised tasks and ensured customer satisfaction.
