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For Companies At a Glance
- Tasks: Support customers with claims via phone and email, ensuring excellent service.
- Company: Join Charles Taylor Assistance, a supportive and inclusive employer in Christchurch.
- Benefits: Gain hands-on experience, professional development, and potential evening/weekend work.
- Why this job: Kickstart your career with practical skills and mentorship from industry professionals.
- Qualifications: A-Level or University student; customer service experience is a plus.
- Other info: Commit to 2 weeks of training starting 30th March; must live within 10 miles of BH23.
The predicted salary is between 10 - 13 £ per hour.
Overview
Claims Support Advisor – Christchurch
Training start date: Monday 30th of March
Please note: Applicants must live within a 10-mile radius of BH23. For the Christchurch location, due to the unreliability of public transport, employees should be able to commute using no more than one bus route to reach the office.
Programme
2026 Summer Programme - Claims Support Advisors
Are you an A-Level or University student looking for a summer professional development opportunity? Join Charles Taylor Assistance in Christchurch, Dorset for a hands-on experience that could open doors to your future career! As a Claims Support Advisor there may be additional work available in the evenings or weekends for those based locally.
Why Charles Taylor Assistance?
- Gain practical, hands-on experience in a professional environment
- Work alongside experienced industry professionals
- Develop skills that will set you up for future success
- Join a supportive and inclusive team where your ideas are valued
What the programme involves
- Acting as the first point of contact for customers via phone and email
- Handling and processing relevant documents accurately
- Providing empathetic and professional support to all our travel customers
- Guiding customers clearly through the claims process to deliver excellent service
What we need from you
- Available to attend and fully commit to 2 weeks of training over Easter starting Monday 30th March
- Work Monday to Friday between 09:00 - 17:30
- Customer service experience - helpful but not essential
- Be able to record data accurately and efficiently
- Ability to navigate bespoke computer systems
- Excellent communication and interpersonal skills to effectively interact with our customers
- Natural empathy and a flair for making a difference to our travel customers
Equal Opportunity
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Values
- INTEGRITY: We do the right thing
- COLLABORATION: We are one
- AGILITY: We learn, evolve, and adapt
- CARE: We are compassionate and human
- ACCOUNTABILITY: We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
Important
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Claims Support Advisor Christchurch - 2026 Summer Programme employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Support Advisor Christchurch - 2026 Summer Programme
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Charles Taylor Assistance. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like 'How would you handle a difficult customer?' This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! When discussing your experience, highlight any customer service roles you've had, even if they were informal. Talk about how you’ve helped others and made a difference – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Claims Support Advisor Christchurch - 2026 Summer Programme
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Support Advisor role. Highlight any customer service experience, even if it's just from part-time jobs or volunteering. We want to see how your skills can shine in this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you're excited about the 2026 Summer Programme and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since you'll be interacting with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos. We appreciate attention to detail!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Charles Taylor Assistance!
How to prepare for a job interview at Charles Taylor
✨Know the Company
Before your interview, take some time to research Charles Taylor Assistance. Understand their values, mission, and what they do. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Claims Support Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with customers or resolved issues in the past.
✨Demonstrate Empathy
Since you'll be dealing with travel customers who may be stressed or upset, it's important to convey empathy during your interview. Think of scenarios where you've shown understanding and support, and be ready to share those experiences.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training programme, team dynamics, or growth opportunities within the company. This shows you're engaged and serious about the position.
