Charles Taylor is seeking a Customer Service Case Manager in our Medical Assistance team. You will be a lifeline for people facing medical emergencies away from home, coordinating real-time assistance, providing reassurance and guiding clients through challenging moments with compassion.
You will manage international cases, ensure timely responses within service standards, review progress, and escalate high-risk issues. Strong English and IT skills are essential; rotating shifts include weekends.
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Global Medical Case Manager — 24/7 Patient Support in Caerleon employer: Charles Taylor
Join a dynamic team at Charles Taylor, where your role as an International Medical Assistance Coordinator will not only utilise your customer service skills but also make a significant impact on people's lives during their most challenging moments. With a strong commitment to employee growth, a supportive work culture, and the flexibility of hybrid working arrangements, we ensure that our staff are valued and empowered to thrive in their careers while making a difference globally.
