Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with claims via phone and email, ensuring excellent service.
- Company: Join Charles Taylor Assistance, a leader in the insurance industry.
- Benefits: Gain hands-on experience, develop skills, and work in a supportive team.
- Why this job: Kickstart your career with practical experience and professional development this summer.
- Qualifications: A-Level or University student; customer service experience is a plus.
- Other info: Inclusive workplace with opportunities for growth and learning.
The predicted salary is between 10 - 13 £ per hour.
Training start date: Monday 30th of March. Please note: Applicants must live within a 10-mile radius of BH23. For the Christchurch location, due to the unreliability of public transport, employees should be able to commute using no more than one bus route to reach the office.
Summer Programme – Claims Support Advisors
Are you an A-Level or University student looking for a summer professional development opportunity? Join Charles Taylor Assistance in Christchurch, Dorset for a hands-on experience that could open doors to your future career. As a Claims Support Advisor, there may be additional work available in the evenings or weekends for those based locally.
Why Choose Charles Taylor Assistance?
- Gain practical, hands-on experience in a professional environment
- Work alongside experienced industry professionals
- Develop skills that will set you up for future success
- Join a supportive and inclusive team where your ideas are valued
What the programme involves:
- Acting as the first point of contact for customers via phone and email
- Handling and processing relevant documents accurately
- Providing empathetic and professional support to all our travel customers
- Guiding customers clearly through the claims process to deliver excellent service
What we need from you:
- Available to attend and fully commit to 2 weeks of training over Easter starting Monday 30th March
- Work Monday to Friday
- Customer service experience – helpful but not essential
- Be able to record data accurately and efficiently
- Ability to navigate bespoke computer systems
- Excellent communication and interpersonal skills to effectively interact with our customers
- Natural empathy and a flair for making a difference to our travel customers
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
- INTEGRITY: We do the right thing
- COLLABORATION: We are one
- AGILITY: We learn, evolve, and adapt
- CARE: We are compassionate and human
- ACCOUNTABILITY: We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
IMPORTANT
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Claims Support Advisor Christchurch - 2026 Summer Programme in Bournemouth employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Support Advisor Christchurch - 2026 Summer Programme in Bournemouth
✨Tip Number 1
Get to know the company! Research Charles Taylor Assistance and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Claims Support Advisor, you'll be interacting with customers regularly. Try role-playing scenarios with friends or family to boost your confidence and improve your ability to handle various situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even share tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this opportunity. Don’t miss out!
We think you need these skills to ace Claims Support Advisor Christchurch - 2026 Summer Programme in Bournemouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to work as a Claims Support Advisor and how it fits into your career goals.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Mention any customer service experience you have, even if it's not essential, and how it relates to the role we're offering.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit!
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all the necessary information and helps us keep track of your application efficiently.
How to prepare for a job interview at Charles Taylor
✨Know the Company
Before your interview, take some time to research Charles Taylor Assistance. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Claims Support Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with customers or resolved issues in the past, even if it's from a different context.
✨Demonstrate Empathy
Empathy is crucial in this role. Think of situations where you've had to show understanding and support to someone in need. Be ready to share these experiences during your interview to highlight your ability to connect with customers on a personal level.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training programme, team dynamics, or growth opportunities within the company. This shows your enthusiasm and helps you determine if the role is the right fit for you.
