At a Glance
- Tasks: Support customers through claims processes and provide excellent service via phone and email.
- Company: Join Charles Taylor Assistance, a supportive and inclusive employer in Christchurch.
- Benefits: Gain hands-on experience, develop skills, and enjoy a professional environment.
- Other info: Flexible evening and weekend work available for local candidates.
- Why this job: Kickstart your career with practical experience and mentorship from industry professionals.
- Qualifications: Customer service experience is a plus, but not essential; strong communication skills are key.
The predicted salary is between 20000 - 25000 € per year.
Are you looking for a summer professional development opportunity? Join Charles Taylor Assistance in Christchurch, Dorset for a hands-on experience that could open doors to your future career!
As a Claims Support Advisor, there may be additional work available in the evenings or weekends for those based locally.
Why Choose Charles Taylor Assistance?- Gain practical, hands-on experience in a professional environment
- Work alongside experienced industry professionals
- Develop skills that will set you up for future success
- Join a supportive and inclusive team where your ideas are valued
- Acting as the first point of contact for customers via phone and email
- Handling and processing relevant documents accurately
- Providing empathetic and professional support to all our travel customers
- Guiding customers clearly through the claims process to deliver excellent service
- Available to start on Monday 8th of June
- Able to attend an interview on Wednesday 29th of April 2026
- Work Monday to Friday between 09.00 - 17.30
- Customer service experience - helpful but not essential
- Be able to record data accurately and efficiently
- Ability to navigate bespoke computer systems
- Excellent communication and interpersonal skills to effectively interact with our customers
- Natural empathy and a flair for making a difference to our travel customers
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.
We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development.
For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa.
Are you looking for a summer professional development opportunity- employer: Charles Taylor
Charles Taylor Assistance in Christchurch offers a unique summer professional development opportunity as a Claims Support Advisor, where you can gain hands-on experience in a supportive and inclusive environment. With a focus on employee growth, the company provides comprehensive training and regular coaching to help you develop essential skills for your future career. Enjoy the benefits of working alongside experienced professionals while contributing to a culture that values your ideas and promotes mutual respect.
StudySmarter Expert Advice🤫
We think this is how you could land Are you looking for a summer professional development opportunity-
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Charles Taylor Assistance. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and claims support. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and empathetically. Remember, as a Claims Support Advisor, you'll be the first point of contact for customers, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. Don’t miss out on this fantastic opportunity to kickstart your career!
We think you need these skills to ace Are you looking for a summer professional development opportunity-
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Claims Support Advisor role. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Show Your Communication Skills:Since this role involves interacting with customers, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and make sure to convey your empathy and professionalism right from the start.
Highlight Relevant Experience:Even if you don’t have direct customer service experience, think about any roles or situations where you’ve helped others or resolved issues. We love seeing how you’ve made a difference, so share those stories in your application!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need to get your application in front of us quickly!
How to prepare for a job interview at Charles Taylor
✨Know the Company
Before your interview, take some time to research Charles Taylor Assistance. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Claims Support Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to build your confidence in handling queries.
✨Show Empathy
Since the role involves providing support to travel customers, be prepared to demonstrate your ability to empathise with others. Think of examples from your past experiences where you’ve shown understanding and care, as this will resonate well with the interviewers.
✨Plan Your Journey
Given the location requirements, make sure you plan your route to the interview in advance. Aim to arrive early to avoid any last-minute stress. This shows that you are responsible and punctual, traits that are highly valued in customer service roles.
