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Nights - Customer Service - Assistance Support Case Manager in Portsmouth
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Charles Taylor InsureTech
Nights - Customer Service - Assistance Support Case Manager

Nights - Customer Service - Assistance Support Case Manager in Portsmouth

Portsmouth Full-Time No home office possible
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Charles Taylor InsureTech

Role: Assistance Support Case Manager – Nights

Hours: Saturday to Tuesday 02:00am – 08:00am

Location: Portsmouth / Lakeside North Harbour / Remote (After training)

Full training provided.

** To be eligible for this role you must have experience working night shifts **

Welcome to the world of international medical assistance, where you will work on behalf of the most renowned travel insurance brands to help policyholders anywhere in the world.

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.

As a Assistance Support Case Manager, you work alongside a team of medical and travel professionals to help customers who become ill or injured on their travels.

You will learn to assess insurance cover, organise, and pay for medical treatment, transport, and accommodation, as well as mobilise a global network of agents and suppliers to provide local solutions, effect repatriations and medical evacuations.

Our Assistance Support Case Managers are people just like you. People who have come to us from all walks of life and who all have the same things in common: care, empathy, and a passion for exceptional customer service.

You should have a compassionate approach to customer interaction, demonstrating a caring and understanding attitude towards their needs and concerns.

This position can be demanding, challenging, and ultimately incredibly rewarding, nevertheless it is not suitable for everyone. Successful candidates must be resilient and possess a diverse set of skills to navigate some stressful and emotional situations.

The role of a Customer Service Case Manager requires:

  • Applicants to demonstrate high levels of personal commitment to facilitate the delivery of a customer-focused service.
  • Individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.
  • You to be able to work well within a team and independently, across a wide range of shifts including weekends and bank holidays.
  • Accurate typing skills and a good standard of education or equivalent experience.
  • The capability to remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
  • Live and be eligible to work in the United Kingdom.
  • Subject to basic DBS & financial background check.

    • Salary and Benefits for the Customer Service Case Manager:

  • 28 days including Bank Holiday’s and incremental holiday plan.
  • Fantastic opportunities for learning, development, and career progression.
  • Contributory pension scheme
  • Health Cash Plan worth £1700 per annum
  • High-street rewards scheme for family and friends
  • Worldwide family travel insurance (subject to qualifying criteria)
    • Charles Taylor InsureTech

    Contact Detail:

    Charles Taylor InsureTech Recruiting Team

    View Charles Taylor InsureTech Profile
    Nights - Customer Service - Assistance Support Case Manager in Portsmouth
    Charles Taylor InsureTech
    Location: Portsmouth
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