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For Companies At a Glance
- Tasks: Manage high-value claims and provide expert advice to clients and insurers.
- Company: Join a global leader in insurance services with a focus on high-net-worth clients.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by handling unique and complex claims with a trusted team.
- Qualifications: Experience in high-net-worth claims and strong communication skills required.
- Other info: Be part of a specialist team dedicated to excellence and client care.
The predicted salary is between 36000 - 60000 £ per year.
The Role
As a Senior Loss Adjuster, you’ll take responsibility for a portfolio of High Net Worth and specialist claims, including:
- High-value private residences
- Fine art, jewellery and collections
- Antiques and specialist risks
- Complex, sensitive and high-profile losses
You will act as a trusted technical and client-facing expert, managing claims from first instruction through to final settlement, often involving multiple specialists, restorers and consultants. This is a hands-on, high-trust role where quality, judgement and client care matter more than volume.
Key Responsibilities
- Managing high-value and complex HNW claims from instruction to conclusion
- Carrying out site visits to investigate cause, scope and quantum of loss
- Interpreting policy cover and advising insurers on liability and strategy
- Coordinating and liaising with specialist contractors, restorers, surveyors and consultants
- Ensuring properties and assets are protected from further damage
- Validating claims and investigating any concerns or discrepancies
- Negotiating fair and technically robust settlements
- Handling sensitive client situations with professionalism, empathy and authority
- Preparing clear, detailed and well-reasoned reports for insurers and stakeholders
- Building strong relationships with insurers, brokers and private clients
- Playing an active role in maintaining and enhancing Criterion’s reputation in the HNW market
Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change. Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post. Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.
Required Skills
- Proven experience handling High Net Worth property claims
- ACILA qualified, working towards ACILA, or keen to pursue professional qualifications
- Strong technical judgement and attention to detail
- A calm, confident and credible client-facing manner
- Highly organised, with excellent diary and workload management
- Professional, empathetic and commercially aware communication style
- Comfortable working on complex, high-value and sensitive losses
- A team player who wants to be part of a specialist, quality-driven business
About Us
Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents. Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers’ experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.
Criterion Adjusters, now a company of Charles Taylor, was founded to serve the High Net Worth market—a focus we proudly maintain. We are a specialist, high-end loss adjusting practice dedicated exclusively to the High Net Worth, fine art, jewellery, antiques and private client market and are trusted by many of the UK’s leading HNW insurers and underwriters to handle their most valuable, complex and sensitive claims. As part of the Charles Taylor Group this gives us the strength, reach and international capability of a global business, combined with the discretion, agility and personal service of a boutique specialist practice. Our reputation is built on technical excellence, judgement, discretion and exceptional client care. Every claim we handle is unique, high-value and requires the very best people.
Senior Loss Adjuster in London employer: Charles Taylor InsureTech
Contact Detail:
Charles Taylor InsureTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Loss Adjuster in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. The more people you know, the better your chances of landing that Senior Loss Adjuster role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, share your knowledge about handling high-value claims. This will demonstrate your technical judgement and make you stand out.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Senior Loss Adjuster. This will help you feel confident when discussing sensitive client situations and negotiating settlements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Criterion Adjusters.
We think you need these skills to ace Senior Loss Adjuster in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior Loss Adjuster role. Highlight your experience with high-value claims and any relevant qualifications, like ACILA, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about loss adjusting and how your background makes you a perfect match for managing complex, high-profile claims. Be genuine and let your personality come through.
Showcase Your Client Care Skills: Since this role involves handling sensitive client situations, make sure to highlight your experience in client-facing roles. Share examples of how you've managed difficult situations with professionalism and empathy, as this is key for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Charles Taylor InsureTech
✨Know Your Stuff
Make sure you brush up on your knowledge of High Net Worth claims and the specific types of assets you'll be dealing with, like fine art and antiques. Familiarise yourself with common policy covers and liability issues so you can speak confidently about them during the interview.
✨Showcase Your Empathy
Since this role involves handling sensitive client situations, be prepared to demonstrate your ability to communicate with empathy and professionalism. Think of examples from your past experiences where you successfully managed delicate situations and how you built trust with clients.
✨Demonstrate Your Organisational Skills
This position requires excellent diary and workload management. Be ready to discuss how you prioritise tasks and manage multiple claims simultaneously. You might even want to bring a sample of your organisational tools or methods to show how you keep everything on track.
✨Emphasise Teamwork and Collaboration
As a Senior Loss Adjuster, you'll need to work closely with various specialists and contractors. Highlight your experience in collaborative environments and how you've successfully coordinated with different teams to achieve a common goal. This will show that you're not just a lone wolf but a team player who values partnership.
