At a Glance
- Tasks: Join a dynamic team ensuring clients receive top-notch service and support.
- Company: Raymond James, a leader in financial services with a commitment to integrity.
- Benefits: 12-month contract with opportunities for professional growth and development.
- Other info: Embrace a culture of transparency and accountability while working in a supportive environment.
- Why this job: Be part of a high-performing team making a real difference in client experiences.
- Qualifications: Experience in financial services and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As an Operations Client Administrator, you’ll be part of a high‑performing operations team responsible for ensuring clients receive a seamless, accurate and compliant service. Your work will span client onboarding, account maintenance, technical queries, and ad hoc project support, all while upholding a strong Service 1st culture. This role is a 12 Month FTC.
Key Responsibilities:
- Client Onboarding: Review and screen AML/KYC documentation across all account types (GIAs, ISAs, Pensions, OPBs, Trusts). Validate key documents including cheques and W‑8 forms. Open new accounts and monitor outstanding onboarding items. Handle internal and external onboarding queries within agreed service levels.
- Client Administration: Manage deceased accounts, including probate valuation requests. Process account closures and calculate closing fees. Maintain and update static client data. Allocate and track W‑8 forms and other regulatory documentation. Process payments, journals, ISA subscriptions, standing orders, and income sweeps. Apply ad hoc charges (custody, adviser, management, valuation fees). Respond to client and provider queries promptly and professionally.
- Operational Support: Maintain accurate records and internal controls. Monitor team mailboxes and workflow queues to meet service standards. Keep departmental procedures up to date. Stay informed on regulatory and industry developments. Support the onboarding of new offices and participate in project work.
Skills & Experience:
- Strong understanding of retail financial services, investment operations, or stockbroking.
- Experience with manual processing and operational workflows.
- Knowledge of GIA/ISA/OPB/SIPP products.
- Confident with AML/KYC requirements.
- Proficient in Microsoft Word and Excel.
- Industry exams (e.g., IOC) are an advantage.
What We’re Looking For:
- A positive, proactive attitude and a commitment to exceptional service.
- Someone who enjoys being hands‑on and involved in all areas of the business.
- Strong organisational skills and the ability to multitask under pressure.
- Excellent communication skills, both written and verbal.
- High attention to detail and a quality‑driven approach.
- A team player who can also work independently and use initiative to solve problems.
At Raymond James, we uphold the highest standards of integrity, professionalism, and ethical conduct in line with FCA expectations. All employees are expected to demonstrate behaviours that support a culture of transparency, accountability, and fairness. This includes acting with honesty, treating clients and colleagues with respect, and consistently making decisions that reflect the best interests of customers and the integrity of the financial system. Adherence to the FCA’s Conduct Rules is not only a regulatory requirement but a core part of our commitment to maintaining trust and confidence in the markets we serve.
Operations Administrator – Client Admin FTC in London employer: Charles Stanley
Raymond James Wealth Management is an exceptional employer that fosters a collaborative and supportive work culture, particularly within the Intermediary Partnerships Support team. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful client outcomes. Located in a dynamic financial services environment, the company prioritises employee well-being and offers a range of resources to enhance job satisfaction and performance.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator – Client Admin FTC in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Charles Stanley. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Administrator – Client Admin FTC in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Charles Stanley.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Charles Stanley's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Charles Stanley
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Charles Stanley.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Charles Stanley will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Charles Stanley employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
