At a Glance
- Tasks: Support and troubleshoot customer environments, managing incidents and service requests.
- Company: Join Charles Square, a tech partner for the financial sector with a focus on innovation.
- Benefits: Enjoy 25 days annual leave, health plans, gym memberships, and training contributions.
- Other info: Work night shifts with a four days on, four days off schedule.
- Why this job: Be part of a dynamic team solving real IT challenges with cutting-edge technology.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for learning.
The predicted salary is between 40000 - 45000 £ per year.
About Charles Square
Charles Square (CSq) is a Technology Services Partner serving the financial sector and regulated businesses. CSq provides Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience. CSq is an agile company, ISO27001 certified and a Microsoft Partner. Our goal is to help companies transform and innovate using technology. Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a great team.
Role Outline
We are looking for an experienced, customer-focused and enthusiastic Client Services Engineer to join our team. You will provide support for on-premises and Azure environments for our customers. You should have a genuine interest in solving IT issues and be empathetic to customer needs and requirements. Day to day tasks include management and troubleshooting of customer environments and working with our project delivery team to plan and deploy environments and services for our customers. Your time will be spent as a point of contact for our service desk, dealing with critical tickets and escalations, including change management. The candidate should be prepared to split their working day between providing support for customer environments and colleagues, delivery and documentation. You should possess excellent written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us continue to develop a strong partnership with our customers.
Key Responsibilities
- Act as the technical point of contact for incidents and service requests
- Lead troubleshooting across Azure and on-premises infrastructure, taking ownership of major incidents from triage through to resolution and post-incident review
- Drive root cause analysis on recurring or high-impact issues and implement permanent fixes rather than repeated workarounds
- Review and implement changes within customer environments, acting as a technical reviewer for changes raised by other engineers
- Build and maintain technical documentation, runbooks and knowledge base articles to reduce future escalations and uplift the wider team
- Identify opportunities where additional CSq services could genuinely benefit a customer, and flag these to account management
What you will need to succeed
For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment, with in-depth knowledge in troubleshooting and the hunger to learn and progress as well as bringing something special to the company. Experience supporting and troubleshooting complex environments. Ability to work in a fast-paced environment and manage competing priorities. Ability to prioritise and self-manage your workload. You will have excellent client service skills, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.
Required Skills
- Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional is desirable
- 4+ years’ experience in a similar role
- Demonstrable working knowledge across most of the following Azure and on-premises components: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, and Storage/SAN
Hours required
7pm - 7am (four days on / four days off)
Company Benefits
- 25 days annual leave (excluding UK Bank Holidays)
- Health Shield – Cash Plan
- Cinema Tickets
- Gym Membership
- Social Events
- Training & Certification contributions
- Pension
- High street retailer discounts via Shop St CSq Benefits Hub
Equal Opportunities & How to Apply
Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.
Service Desk Engineer (Night) employer: Charles Square
At Charles Square, we pride ourselves on being an agile and innovative Technology Services Partner, dedicated to the financial sector. Our commitment to employee growth is reflected in our supportive work culture, comprehensive training opportunities, and a range of benefits including health plans, gym memberships, and social events. Join us as a Service Desk Engineer and enjoy the chance to work with cutting-edge technologies while being part of a collaborative team that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Night)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Charles Square values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Charles Square might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Charles Square!
✨Direct Apply to Charles Square
Let's not forget to apply directly through the Charles Square website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer (Night)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Charles Square.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Charles Square. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Charles Square
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
