At a Glance
- Tasks: Provide on-site IT support and troubleshoot complex tech issues for clients.
- Company: Join Charles Square, a leading IT specialist in the financial sector.
- Benefits: Enjoy 31 days annual leave, health benefits, and training opportunities.
- Other info: Flexible working with excellent career growth and social events.
- Why this job: Be part of a dynamic team transforming technology in regulated businesses.
- Qualifications: 2+ years in IT support and strong customer service skills required.
The predicted salary is between 42500 - 42500 £ per year.
Location: Home based / London / Hemel Hempstead / Client sites
Salary: up to £42,500 + benefits
About Charles Square
Charles Square (CSq) are experienced and trusted IT specialists to the financial sector worldwide. CSq offer Enterprise 24x7x365 Support, Consultancy and Procurement, delivering solutions that set a high bar on reliability, security, and customer experience. As a young agile company and a Microsoft Gold Partner, we fully embrace the cloud and are recognised leaders in the financial sector in helping companies transform and innovate. We specialise in the successful deployment of technologies in security focused regulated businesses.
Role Outline
For this role we are looking for a Service Desk - Field Engineer based in the London area with a wide range of skills from desktop, server and cloud support. You will be passionate about technology, troubleshooting, learning, and providing guidance and knowledge transfer to your colleagues. The role will be mainly based on client sites; when not on site you will support the service desk team. You will need to be within commutable distance of central London.
What you will need to succeed
- Previous experience in an IT Solution Provider or MSP environment.
- Experience supporting and troubleshooting complex environments.
- A passion to play with technology and understand how things work.
- Ability to work in a fast-paced environment and manage competing priorities.
- Ability to self-manage tasks and accept guidance and positive criticism.
- Excellent client service skills, experience in taking calls professionally, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.
Required Skills
- Minimum 2 years’ experience in a 2nd Line role within a service desk or support environment.
- At least 1 year’s experience as a Field Engineer working on multiple customer sites.
- Good knowledge of Azure, Microsoft Office, Windows Server, Virtual environments, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
- Cloud hosted O365 skills required.
- MS Exchange and Outlook management skills required.
- Knowledge of data backups and schedules including VEAAM and Cloud hosted services.
- Demonstrated PC hardware/software troubleshooting skills.
- Excellent team player.
- Excellent communication and interpersonal skills; professional telephone demeanour.
- Strong customer service skills and attention to detail.
- Ability to work under pressure and good organisational skills.
Main Duties
- To travel to various customer sites when required to complete onsite support. This may be more regular or on an ad-hoc basis.
- To liaise with and build strong working relationships with stakeholders.
- To be an ambassador for the company to maintain and enhance the reputation of the company.
- To record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers.
- When not on a customer site to provide service support via phone call/email.
- Escalate issues in line with guidance.
- To have a flexible approach and attitude.
- To work with other support staff to build knowledge and skills pertinent to the sites supported.
Company Benefits
- 31 days annual leave
- Overtime income
- Pension
- Health Shield (Cash Plan)
- CSq Benefit Hub
- Shop St. Cinema Tickets
- Gym Membership
- Training
- Social Events
- Cycle 2 work scheme
- Electric leased car scheme
- Access to discounted Hardware and Software
Service Desk Engineer (Field) in London employer: Charles Square
Charles Square is an exceptional employer, offering a dynamic work environment that fosters innovation and professional growth. With a strong focus on employee well-being, we provide generous benefits including 31 days of annual leave, health plans, and opportunities for training and development. Our agile culture encourages collaboration and knowledge sharing, making it an ideal place for passionate IT professionals to thrive while working with cutting-edge technology in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Field) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at a company you admire. You never know when a casual chat could lead to your next job opportunity.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your tech prowess, make sure to share them during interviews or networking events. It’s a great way to demonstrate your hands-on experience and passion for technology.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for Service Desk roles and practice your responses. Think about how you can showcase your troubleshooting skills and customer service experience in your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of standing out!
We think you need these skills to ace Service Desk Engineer (Field) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in IT support, especially any experience as a Field Engineer, to show us you’re the right fit for the Service Desk role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about technology and how your troubleshooting skills can benefit our team. Share specific examples of how you've tackled challenges in past roles to demonstrate your problem-solving abilities.
Show Off Your Communication Skills:Since this role involves liaising with clients and stakeholders, make sure your written application showcases your excellent communication skills. Keep it professional yet friendly, just like how you’d interact with clients on the phone or in person.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Charles Square
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, Windows Server, and networking concepts. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that showcase your excellent communication and interpersonal skills. Think about times when you’ve dealt with time-critical issues and how you managed to keep clients calm and informed.
✨Demonstrate Your Problem-Solving Ability
Be prepared to tackle some technical questions or scenarios during the interview. Practice explaining your thought process when troubleshooting complex environments, as this will highlight your analytical skills and passion for technology.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to new technologies or how they support their field engineers in continuous learning and development.
