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For Companies At a Glance
- Tasks: Join our Build Team to configure and deploy cutting-edge tech for diverse clients.
- Company: Charles Square, a leading tech services partner in the financial sector.
- Benefits: Enjoy 31 days annual leave, gym membership, social events, and training opportunities.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by improving tech processes and delivering high-quality service.
- Qualifications: Experience in IT support, Microsoft Intune, and strong customer service skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Hemel Hempstead
Salary: up to £35k based on experience (+ benefits)
About Charles Square
Charles Square (CSq) are a Technology Services Partner servicing the financial sector and regulated businesses. CSq offer Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience. CSq are ISO27001 certified and a Microsoft Cloud and Solutions Partner. Our goal is to help companies transform and innovate using technology. Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a talented team.
Role Outline - Service Desk Engineer
We are seeking a detail-oriented IT Technician with strong experience in workstation deployment and user provisioning. As a key member of our Service Desk team, you will ensure new users, devices, and software are delivered to clients efficiently, accurately, and to a high standard. Working across a wide range of clients, you will be responsible for building and configuring Windows devices using Microsoft Intune and Autopilot, provisioning user accounts in Active Directory and Microsoft 365, and ensuring compliance with defined processes and asset management requirements. Our clients operate diverse environments, so a structured and consistent approach to documentation, testing, and quality control is essential. You will also contribute to improving and automating provisioning workflows to help drive operational efficiency. This is a customer-focused role where professionalism and clear communication are key, as you may interact with senior stakeholders and end users throughout the delivery process.
What you will need to succeed
- Previous experience working in an IT Managed Service Provider (MSP) or similar multi-client environment
- Strong interest in technology and continuous improvement of processes
- Ability to manage workload independently and prioritise multiple tasks
- High attention to detail and commitment to delivering high-quality work
- Excellent customer service and communication skills
Required Skills
- Hands-on experience configuring, maintaining, and supporting Microsoft Intune & Autopilot
- Device provisioning profiles, deployment policies, hardware hash management
- Remote management, compliance policies, and endpoint security configuration
- Strong understanding of Microsoft 365 user provisioning & lifecycle management
- Experience troubleshooting Active Directory (on-prem & Azure AD/Entra ID)
- Knowledge of Conditional Access and MFA configuration
- Previous Service Desk or workstation deployment experience (3+ years preferred)
- Experience working in a multi-tenant MSP environment
- Ability to produce and maintain accurate technical and operational documentation
- Comfortable with standardised builds and following defined SLA-driven processes
Company Benefits
- 31 days annual leave
- Gym Membership
- Social Events
- Cinema Tickets
- Training Cycle to work scheme
- Pension
Build Engineer in Hemel Hempstead employer: Charles Square
Contact Detail:
Charles Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Build Engineer in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and achievements. This gives potential employers a tangible look at what you can do, especially in tech roles like Build Engineer.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your experience with Microsoft Intune and Autopilot can solve real problems for clients at Charles Square.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Charles Square.
We think you need these skills to ace Build Engineer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Build Engineer role. Highlight your experience with Microsoft Intune, Autopilot, and any relevant IT Managed Service Provider work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Keep it professional but let your personality show through – we love a bit of character!
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their work is polished and precise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Charles Square
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Intune, Autopilot, and Active Directory. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Showcase Your Customer Service Skills
Since this role is customer-focused, think of instances where you've provided excellent service or resolved issues for clients. Prepare to share these stories during the interview to demonstrate your communication skills and professionalism.
✨Demonstrate Your Attention to Detail
Given the emphasis on high-quality work and compliance, be prepared to discuss how you ensure accuracy in your tasks. You might want to mention any processes you follow or tools you use to maintain documentation and quality control.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing multiple tasks or improving workflows. Think about past experiences where you successfully navigated similar challenges and be ready to explain your thought process.