At a Glance
- Tasks: Join our team to build and configure Windows devices for diverse clients.
- Company: Charles Square, a leading tech services partner in the financial sector.
- Benefits: Enjoy 31 days annual leave, gym membership, social events, and training opportunities.
- Other info: Great career growth potential in a collaborative and innovative environment.
- Why this job: Be part of a dynamic team transforming businesses with cutting-edge technology.
- Qualifications: Experience in IT support, Microsoft Intune, and strong customer service skills.
The predicted salary is between 45810 - 55990 £ per year.
Location: Hemel Hempstead
Salary: up to £35k based on experience (+ benefits)
About Charles Square
Charles Square (CSq) are a Technology Services Partner servicing the financial sector and regulated businesses. CSq offer Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience. CSq are ISO27001 certified and a Microsoft Cloud and Solutions Partner. Our goal is to help companies transform and innovate using technology. Working for CSq will give you first‑hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a talented team.
Role Outline - Service Desk Engineer
We are seeking a detail‑oriented IT Technician with strong experience in workstation deployment and user provisioning. As a key member of our Service Desk team, you will ensure new users, devices, and software are delivered to clients efficiently, accurately, and to a high standard. Working across a wide range of clients, you will be responsible for building and configuring Windows devices using Microsoft Intune and Autopilot, provisioning user accounts in Active Directory and Microsoft 365, and ensuring compliance with defined processes and asset management requirements. Our clients operate diverse environments, so a structured and consistent approach to documentation, testing, and quality control is essential. You will also contribute to improving and automating provisioning workflows to help drive operational efficiency. This is a customer‑focused role where professionalism and clear communication are key, as you may interact with senior stakeholders and end users throughout the delivery process.
What you will need to succeed:
- Previous experience working in an IT Managed Service Provider (MSP) or similar multi‑client environment
- Strong interest in technology and continuous improvement of processes
- Ability to manage workload independently and prioritise multiple tasks
- High attention to detail and commitment to delivering high‑quality work
- Excellent customer service and communication skills
Required Skills:
- Hands‑on experience configuring, maintaining, and supporting Microsoft Intune & Autopilot
- Device provisioning profiles, deployment policies, hardware hash management
- Remote management, compliance policies, and endpoint security configuration
- Strong understanding of Microsoft 365 user provisioning & lifecycle management
- Experience troubleshooting Active Directory (on-prem & Azure AD/Entra ID)
- Knowledge of Conditional Access and MFA configuration
- Previous Service Desk or workstation deployment experience (3+ years preferred)
- Experience working in a multi‑tenant MSP environment
- Ability to produce and maintain accurate technical and operational documentation
- Comfortable with standardised builds and following defined SLA‑driven processes
Company Benefits:
- 31 days annual leave
- Gym Membership
- Social Events
- Cinema Tickets
- Training
- Cycle 2 work scheme
- Pension
Build Engineer employer: Charles Square
At Charles Square, we pride ourselves on being an agile and innovative Technology Services Partner, offering our employees the chance to work with cutting-edge technologies in a supportive remote environment. Our commitment to employee growth is evident through continuous learning opportunities and a collaborative culture that values diverse perspectives, ensuring that every team member can thrive while delivering exceptional service to our clients in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Build Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Charles Square values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Charles Square might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Charles Square!
✨Direct Apply to Charles Square
Let's not forget to apply directly through the Charles Square website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Build Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Charles Square.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Charles Square. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Charles Square
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
