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- Tasks: Support users with tech issues, both remotely and face-to-face.
- Company: Join a prestigious company in Blackburn with a strong focus on teamwork.
- Benefits: Competitive salary up to £35,000 and opportunities for career growth.
- Why this job: Make a real difference by solving tech problems and enhancing user experience.
- Qualifications: Experience in 2nd line support and strong skills in O365 and Windows.
- Other info: Dynamic work environment with potential travel to different sites.
The predicted salary is between 28000 - 42000 £ per year.
Charles Simon Associates are currently looking for a 2nd Line Support Engineer on a permanent basis for our prestigious client based in Blackburn. This role is onsite, with travel to other sites when needed.
Location: Blackburn
Salary: Up to £35,000 per annum
Skills/Requirements for the 2nd Line Support Engineer:
- Previous experience within a similar role is vital
- Ability to work independently
- Strong O365
- Extensive Windows Desktop support around 10/11
- Extensive Active Directory experience
- Networking support
- Basic configuration of routers & switches
- DNS/DHCP support
- Group Policy
Start date: ASAP
Responsibilities:
- Supporting users on both a remote and face-to-face basis when needed
- Carrying out service requests
- Taking ownership of escalated calls from the service desk, diagnosing and resolving technical issues
- Triaging and escalating complex issues to the 3rd Line team
- Managing their own workload in accordance with the businesses SLA’s & KPI’s
- Installing, configuring and maintaining desktop and laptop hardware and software
- Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures
- Providing the highest level of customer service when onsite
Please send an up-to-date copy of your CV to be considered for the position.
2nd Line Support Engineer in Blackburn employer: Charles Simon Associates Ltd
Contact Detail:
Charles Simon Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Blackburn
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to support engineering. It’s a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in O365, Active Directory, or networking. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research common technical questions for 2nd Line Support roles and practice your answers. Don’t forget to brush up on your customer service skills, as they’re just as important in this role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your experience with Windows, DNS/DHCP, and Group Policy, and let us help you land that dream job!
We think you need these skills to ace 2nd Line Support Engineer in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with O365, Active Directory, and networking. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can take ownership of their work and tackle challenges head-on!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Show us your personality, but keep it respectful and aligned with the customer service ethos we value.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Charles Simon Associates Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around O365, Active Directory, and networking. Be ready to discuss specific scenarios where you've resolved issues or configured systems, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you took ownership of problems and delivered solutions.
✨Demonstrate Customer Service Excellence
Since this role involves supporting users both remotely and face-to-face, be ready to talk about your approach to customer service. Highlight any experiences where you went above and beyond to ensure user satisfaction, as this is key for the role.
✨Familiarise Yourself with the Company
Research the company and its culture before the interview. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.