Head of Service Delivery in Birmingham

Head of Service Delivery – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote Charles Simon Associates are currently looking for a Head of Service Delivery on a permanent basis for an existing client. This role is a fully remote position with a well established business and a leader in their field. Location: Fully Remote Salary: Up to £80,000 Per Annum D.O.E Skills/Requirements for the Head of Service Delivery: * Proven experience in service delivery leadership within IT or technology environments. * Strong vendor and 3rd-party management skills, including performance oversight and contract negotiation. * Experience managing small teams (3–4 senior delivery managers) and driving accountability. * Ability to create and manage RFPs for new projects and BAU services. * Hands-on technical expertise in infrastructure (e.g., servers, networking, cloud environments). * Ability to work across multiple infrastructure domains and support troubleshooting when required. * Strategic mindset: capable of influencing future IT service roadmaps and improving delivery efficiency. Start date is ASAP for the Head of Service Delivery The Head of Service Delivery will be responsible for: * Leading and develop a team of senior delivery managers responsible for outsourced services and projects. * Owning the service delivery framework, ensuring SLAs and KPIs are met across all vendors. * Managing vendor selection and onboarding processes, including RFP creation and evaluation. * Collaborating with the CIO on the 3–5 year IT infrastructure roadmap, identifying opportunities for improvement. * Act as an escalation point for critical service issues and provide hands-on technical support when necessary. * Drive continuous improvement initiatives to enhance service quality and infrastructure efficiency. Please send an up-to-date copy of your CV to be considered for the Head of Service Delivery Head of Service Delivery – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote