Customer Services Advisor

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Location: Yate, Bristol

Salary: £27,249 per annum (starting basic salary is £23,970 per annum plus, earn up to a £350.00 monthly performance related bonus)

Job type: Full time, Permanent (37.5 hours per week; Monday - Friday; Start time of 9:00/9:30am)

Charles Saunders Ltd, a Bristol-based wholesale company, are currently seeking a full-time, permanent, Customer Services Advisor to join our friendly sales team based in Yate, Bristol. Working 5 days per week in the office.

Don’t have previous sales experience? Don’t worry, our friendly sales/customer support team are happy to offer training and support to help you develop in the role.

Benefits:

• 20 days holiday + bank Holidays, increasing to 25 days with length of service
• Workplace Pension Scheme
• Life Assurance Scheme – enrolment from day 1 of employment
• Income Protection Scheme – enrolment from day 1 of employment
• Access to Employee Health Assured Program (EAP)
• Staff discount on company goods
• Free onsite car parking and covered bicycle rack
• Free annual eye test
• Great sales incentive rewards including High Street Vouchers
• Free food taster days

The Role

This position will suit someone who is enthusiastic, helpful, and ideally has experience of working in customer service or sales roles and likes to work part as a team. However, we will also accept applications from candidates looking for their first sales role as plenty of training and support will be offered by our friendly sales/customer support team.

Responsibilities will include but are not limited to:

• Handling of outbound and inbound customer calls.
• Order capture, ensuring products are keyed accurately.
• Liaising with colleagues across the business to resolve issues and answer customer queries.
• Providing customers with up-to-date product information.
• Building customer relationships.
• Working alongside the field sales team to co-manage customer accounts and communicate customer information.
• Gaining an awareness of competitor activity.
• Promoting new products through positive customer relations and product knowledge.
• Delivering on sales targets through effective up selling, cross selling and maintaining of existing product range purchased.
• Effective use of questioning to identify opportunities and match suitable products to customers.
• Working within company GP margin guidelines.

The Person

A Customer Services Advisor will be expected to have the following skills and attributes:

• Proven experience of working in a sales or customer service role is desirable, however we are happy to hear from applicants that are looking for their first sales role.
• Computer literate and able to learn new systems quickly.
• Good level of numeracy and English literacy skills.
• Excellent verbal and written communication skills.
• Friendly, helpful disposition with excellent customer service skills.
• Target driven.
• Great attention to detail.
• Highly organised with the ability to work under pressure and to deadlines remaining calm in challenging situations.
• Comfortable making and answering telephone calls with a professional and friendly telephone manner.
• Ability to work in a team as well as individually.
• Self-motivated with good time management skills.
• A positive attitude, a willingness to learn and a desire to show initiative.

All applicants must provide proof of eligibility to work in the UK. We are an equal opportunity employer, dedicated to a policy of non-discrimination. Only successful applicants will receive a response.