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- Tasks: Manage outstanding debts and support the accounts team in a dynamic office environment.
- Company: Join a thriving Bristol-based wholesale company with a supportive team culture.
- Benefits: Enjoy 20 days holiday, workplace pension, staff discounts, and study support.
- Why this job: Perfect for those seeking a first role in finance with growth opportunities and a positive work atmosphere.
- Qualifications: Previous credit control or customer service experience is preferred; strong communication skills are essential.
- Other info: Full-time position with flexible hours and a friendly team ready to support your development.
The predicted salary is between 20000 - 28000 ÂŁ per year.
Location: Office based in Yate, Bristol
Salary: GBP25,000 per annum plus bonus
Job type: Full–time, Permanent (37.5 hours per week, Monday–Friday)
We are a Bristol based wholesale company, and are currently seeking a Full–time Credit Controller to support our busy accounts team at our head office.
Benefits include:
- 20 days holiday + Bank Holidays, increasing to 25 days with length of service
- Workplace Pension Scheme
- Life Assurance Scheme enrolment from day 1 of employment
- Income Protection Scheme enrolment from day 1 of employment
- Access to Employee Health Assured Program (EAP)
- Staff discount on company goods
- Free onsite car parking and covered bicycle rack
- Free annual eye test
- Study Support if required
The Role:
This position will suit someone who has a flexible, positive attitude, is comfortable managing their own workload and ideally has previous Credit Control experience; however, we will also consider applicants who have previous customer service experience and are looking for their first role in accounts/finance.
Responsibilities will include but are not limited to:
- Chasing outstanding debts by telephone, email and letters
- Investigating and resolving credit control queries and invoice discrepancies
- Assisting with monthly statement runs
- Generating credit control reports to plan daily and weekly call schedules
- Working with customers to arrange payment plans and/or payments
- Providing support to other members of the accounts team as and when required
- General and ad–hoc administration duties as requested
Skills & Attributes:
- Previous credit control experience is desirable; however, individuals with customer service or call centre experience in a different sector will also be considered
- Computer literate and able to learn new systems quickly
- Good level of numeracy and English literacy skills
- Excellent verbal and written communication skills, confident to deal with uncomfortable situations that may arise with clients who owe money and keep a positive attitude
- Comfortable making and answering telephone calls with a professional and friendly telephone manner
- Highly organised with the ability to work under pressure and to deadlines while remaining calm in challenging situations
- Ability to work in a team as well as individually
- Self–motivated with good time management skills
- A positive attitude, a willingness to learn, and a desire to show initiative
- Good attention to detail with the ability to recognise problem accounts and highlight these to the relevant Manager
All applicants must provide proof of eligibility to work in the UK. We are an equal opportunity employer, dedicated to a policy of non–discrimination. Only successful applicants will receive a response.
Credit Controller employer: Charles Saunders Ltd
Contact Detail:
Charles Saunders Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with common credit control practices and terminology. Understanding the basics of debt recovery and payment plans will help you engage confidently during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves chasing debts, being able to communicate clearly and professionally is key to making a good impression.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your problem-solving abilities and how you've handled challenging situations. This will show your potential employer that you can remain calm under pressure.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours will not only help you in the interview but also show your genuine interest in joining our team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in credit control or customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude and willingness to learn. Mention specific examples of how you've handled challenging situations in previous roles, even if they were not in finance.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively, especially in difficult situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Credit Controller.
How to prepare for a job interview at Charles Saunders Ltd
✨Showcase Your Communication Skills
As a Credit Controller, you'll need to communicate effectively with clients. During the interview, demonstrate your verbal and written communication skills by providing clear and concise answers. Practice explaining complex ideas simply, as this will reflect your ability to handle uncomfortable situations with clients.
✨Highlight Relevant Experience
Even if you don't have direct credit control experience, emphasise any customer service or call centre roles you've held. Discuss how these experiences have equipped you with the skills needed for the role, such as managing difficult conversations and resolving disputes.
✨Demonstrate Organisational Skills
Being organised is crucial in this role. Prepare examples of how you've managed your workload in previous jobs or during your studies. You could mention specific tools or methods you use to stay on top of tasks, which will show that you can handle the responsibilities of a Credit Controller.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Credit Controller, such as dealing with overdue payments, and prepare your responses. This will help you convey your proactive approach and readiness to tackle real-world issues.
