Credit Control Supervisor

Credit Control Supervisor Yate – Office-based role Full-time, Permanent (37.5 hours per week, Monday-Friday) We're looking for an experienced Credit Control Supervisor to join our busy accounts team in our office in Yate. We are one of the largest independent foodservice companies in the South West. We supply a full range of frozen, chilled and ambient foods together with an extensive range of non-food catering products. Benefits include: 20 days holiday + bank Holidays, increasing to 25 days with length of service Workplace Pension Scheme Life Assurance Scheme – enrolment from day 1 of employment Income Protection Scheme – enrolment from day 1 of employment Access to Employee Health Assured Program (EAP) Staff discount on company goods Free onsite car parking and covered bicycle rack Free annual eye test The role Reporting to the Accounts Manager, the Credit Control Supervisor is responsible for overseeing and monitoring the activities and performance of the credit control team to ensure company standards are adhered to. This role requires strong interpersonal skills to operate effectively at all levels within the organisation and with external parties. The main purpose of the credit control department is to collect unpaid money from individuals or customers who have failed to process payments on time. Key responsibilities: * Effectively manage and motivate the credit control team helping them to reach targets * Delegate responsibility for customer accounts to credit control team * Chase debt on allocated ledger * Maintain accurate records of all chasing activity * Deal with customer queries and communicate with other departments to get them resolved * Run weekly and monthly statements * Collect payments directly from customers * Daily allocation from bank statements * Manage the Direct Debit process * Ensure the telephone is answered in a timely manner * Regularly contact customers to ensure all relevant debts are managed as necessary * Handle disputed bills and negotiate to bring payment within agreed terms * Review credit and insurance limits * Highlight any customer account issues to the head of accounts * Follow all HR requirements in relation to disciplinary, absence management and return to wok situations and issue staff records to the HR department in a timely manner Skills & Attributes The Credit Control Supervisor will be expected to have the following skills and attributes: * Good team management / supervisory skills with the ability to keep a team motivated * Excellent attention to detail and able to apply a high level of accuracy at all times * Confident and the able to place pressure tactfully on individuals and customers who owe money * Strong negotiation skills * Ability to work alone with minimum supervision as well as part of a team * Excellent written and verbal communication skills * Ability to remain calm under pressure and to work to deadlines * Honest, reliable, trustworthy character with a strong work ethic and a flexible and adaptable attitude to work * Friendly, helpful, disposition with excellent customer service skills. Ease of building report with others * Good level of numeracy and literacy skills * Computer literate with proficient use of Microsoft office and the company’s internal lady lodge system * Clear understanding of the need for quality and the benefits of compliance. * Good organisational and time management skills * Knowledge of the consumer credit act All applicants must provide proof of eligibility to work in the UK. Charles Saunders is an equal opportunity employer, dedicated to a policy of non-discrimination. Only successful applicants will receive a response