Senior Internal Communications Manager, 12m FTC

Senior Internal Communications Manager, 12m FTC

The Communications team drives and delivers internal and external (PR) communications for Charles Russell
Speechlys. The internal communications team works closely with regional and functional counterparts to build people
engagement with the Firm’s strategic priorities, leadership, and company culture, and operates with three principal
areas of focus; corporate internal communications requirements; internal communications campaign design,
execution, and measurement; and channels strategy, development, and delivery.

We are seeking a Senior Internal Communications Manager who will play a pivotal role in shaping and implementing
our internal communications strategy. This individual will be responsible for crafting compelling messages, enhancing
employee engagement, and ensuring consistent communication throughout our global offices. The ideal candidate
will have a proven track record in internal communications, exceptional writing skills, and the ability to work across
diverse teams in an international setting.

Reporting to Director of Communications & Corporate Affairs, the Senior Internal Communications Manager is
responsible for coordinating, developing and implementing the internal communication strategies for the Firm, its
international offices and Business Services functions. The communication strategies are tailors to support the Firm
goals, whilst aligning to the Firm’s overall Communication Strategy.

We are looking for someone to shape and deliver the global internal communications strategy for Charles Russell
Speechlys global internal channels and measurement with line management responsibilities who can deputise for the
Director of Communications and Corporate Affairs and provide support for various global and special
communications projects as needed.

Roles and Responsibilities

Strategic Communications Planning

• Develop and execute a comprehensive internal communications strategy that aligns with the Firm’s goals and culture.
• Collaborate with leadership to identify key messages and priorities for internal communication initiatives.

Content Creation

• Write, edit, and manage the production of various internal communications materials, including newsletters,
  intranet articles, announcements, and presentations.
• Ensure all communications are engaging, clear, and resonate with employees at all levels of the Firm.
• Employee Engagement:
• Develop innovative programs and initiatives to enhance employee engagement and foster a positive
  workplace culture.
• Facilitate two-way communication channels to ensure employees feel heard and valued, encouraging
  feedback and participation.

Change Management

• Support change management initiatives by communicating effectively about organisational changes,
  policies, and procedures.
• Develop messaging that helps employees understand and embrace change within the Firm.
• Collaboration and Relationship Management:
• Work closely with HR, IT, marketing, and other Business Services departments to ensure alignment with
  external communications and organisational objectives.
• Build strong relationships with key stakeholders to understand their communication needs and provide
  tailored solutions.

Measurement and Analysis

• Monitor and analyse the effectiveness of internal communications strategies and initiatives through surveys,
  metrics, and feedback.
• Utilise insights to continually improve communication efforts and address employee concerns.

Skills and Experience

• Minimum of seven years of experience in internal communications, with at least three years in a managerial
  role, preferably within a professional services or legal environment.
• Experience in collaborating across an international, cross-matrix business.
• Proven track record in developing and implementing communication strategies.
• Experience mentoring junior team members and managing up to senior team members.
• Experience in managing communication budgets.
• Exceptional writing, editing, and storytelling skills, with a knack for simplifying complex information.
• Strong interpersonal skills and the ability to build relationships with diverse teams and stakeholders.
• Experience with digital communication tools and platforms, including intranet management and employee
  engagement software.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a fast-paced
  environment.
• A proactive and strategic mindset, with the ability to think creatively and adapt to changing circumstances.
• Experience in channel management, especially in introducing and embedding new channels successfully
  preferably in a Corporate Communications environment.
• Have extensive knowledge and understanding of communications technology landscape, including vendor,
  products, and tools.
• Strong analytical skills and experience in using data and insights in decision making.
• Strong planning, organisational, and stakeholder management skills.
• Sound strategic judgment to be able to evaluate options, make recommendations, influence decisions, and
  resolve problems.
• Ability to manage – relationships, budgets, and strategy.
• Experience within a professional services or legal environment would be desirable.

Person Specification

• Highly organised
• Excellent verbal, copywriting, and proofreading skills
• Exceptional attention to detail
• Strong understanding of international markets and cultural nuances
• Positive and enthusiastic, especially when working under pressure and changing deadlines
• Able to deal with sensitive and confidential information at pace
• Proficient in Microsoft Office, project management platforms, and proficient use of AI prompting for content
  generation
• Be available to deal with enquiries out of core office hours if appropriate