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- Tasks: Lead a team to deliver top-notch IT support across regional offices.
- Company: A prestigious law firm in the UK with a strong reputation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Strong customer service skills and technical knowledge of law firm applications.
- Other info: Mentorship opportunities and a collaborative work environment.
The predicted salary is between 42000 - 84000 £ per year.
A leading law firm in the UK is looking for an IT Senior Support Analyst to provide exceptional IT support across regional offices. This role involves overseeing a team, managing customer expectations, and ensuring adherence to service delivery standards.
With responsibilities that include conducting quality checks and mentoring staff, the ideal candidate will possess excellent customer service skills and technical knowledge of law firm applications.
The position offers a hybrid working model, balancing in-office and remote work.
Senior IT Support Analyst - Regional Tech Lead in Cheltenham employer: Charles Russell Speechlys
Contact Detail:
Charles Russell Speechlys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst - Regional Tech Lead in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching the firm’s tech stack and recent projects. This shows you're genuinely interested and ready to contribute. Plus, it gives you a chance to ask insightful questions that impress the interviewers.
✨Tip Number 3
Showcase your leadership skills! If you’ve managed teams or mentored others, be sure to highlight these experiences. It’s all about demonstrating that you can oversee a team while delivering top-notch customer service.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on new opportunities that match your skills.
We think you need these skills to ace Senior IT Support Analyst - Regional Tech Lead in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and any leadership roles you've had. We want to see how your skills align with the needs of a law firm, so don’t be shy about showcasing your technical knowledge and customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior IT Support Analyst role. Share specific examples of how you've managed teams and exceeded customer expectations in previous positions.
Showcase Your Team Leadership Skills: Since this role involves overseeing a team, make sure to highlight your leadership experience. We love to see how you've mentored others and conducted quality checks to ensure high service delivery standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Charles Russell Speechlys
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially regarding law firm applications. Be prepared to discuss specific tools and technologies you've used in previous roles, as well as how you've resolved IT issues in a legal context.
✨Showcase Your Leadership Skills
Since this role involves overseeing a team, be ready to share examples of how you've successfully led a team in the past. Talk about your mentoring experiences and how you've managed customer expectations while ensuring service delivery standards are met.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to conduct quality checks or handle difficult customer situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Embrace the Hybrid Model
Familiarise yourself with the hybrid working model and be ready to discuss how you manage your time and productivity in both office and remote settings. Highlight any experience you have with remote team management or collaboration tools.
