At a Glance
- Tasks: Administer our CRM system, support users, and lead on campaigns and training.
- Company: Join a dynamic team at Charles Russell Speechlys, a leader in professional services.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive culture.
- Other info: Be part of a diverse and inclusive workplace that values your contributions.
- Why this job: Make an impact by optimising CRM systems and enhancing user experience.
- Qualifications: Experience in marketing or CRM roles, with strong organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
The Senior CRM Systems Executive will sit in the Client Data & Systems function of the Client Development & Marketing department and will support the effective use of our CRM and e-marketing systems.
They will work closely with the CRM Systems Manager and CRM Systems Data Steward, to administer our systems and support our users.
They will also work with the Head of Client Data and Systems on certain aspects of our Inter Action Hybrid Cloud upgrade project.
They will report into the CRM Systems Manager.
This role is to cover a period of maternity leave.
- Roles and Responsibilities
- Oversee and administer our CRM system, Inter Action, including folder management and archiving, security access, data quality management, and the smooth running of integrations between other systems
- Oversee and work with the CRM Data Steward to resolve any data quality issues
- Champion the use of Inter Action and its capabilities, within our own team and across the firm, to ensure that it is well used and supports the firm’s business development strategy
- Lead on the execution of campaigns and mailings, when required
- Anticipate requests for complex searches and reports and deliver workable solutions
- Act as a trusted advisor to the Client Development team, fee earners and secretaries, for Inter Action and Vuture and provide commercially focussed best practice guidance
- Define the training requirements for Inter Action and produce supporting guidance notes
- Deliver user training to the Client Development and Marketing teams and other users across the firm for Inter Action and Vuture
- Lead on mini-projects for the team
- Represent the team at meetings around the firm
- Work collaboratively with IT to ensure that any technical issues are resolved in a timely manner
- Support the CRM Systems Manager on projects or initiatives, when required
Qualifications and Experience
- Experience in either a marketing or CRM role within a professional services environment and looking to develop their career in a support function.
- System and data management experience, including administrator experience of CRM systems (preferably Inter Action) and e-marketing systems (preferably Vuture)
- Experience of working in a professional services environment in a marketing, training or administrative role
- Experience of working with and for partners and fee-earners
Person Specification
- Self-motivated and highly organised
- Self-assured and approachable in their manner of communication
- Excellent attention to detail, highly organised and efficient
- Able to balance competing priorities and multitask in a fast-paced environment, whilst adapting to challenging deadlines
- Takes ownership of tasks
- Flexible and dependable
- Collaborative way of working
- A professional manner with good communication skills
- Hybrid working
- We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval.
- Charles Russell Speechlys is an
Equal Opportunities Employer , and we are committed to developing an increasingly diverse, inclusive and supportive culture where everyone can be themselves, feel valued, and that they can thrive and belong.
Please see here for more information on our employee-led DEI Networks.
For a detailed specification please download the job description in the documents section of this page.
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Senior CRM Systems Executive 12-14m FTC employer: Charles Russell Speechlys LLP
Charles Russell Speechlys is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation within the IT team. Employees benefit from a hybrid working model, competitive remuneration, and opportunities for professional development, making it an ideal place for those looking to grow their careers while contributing to meaningful projects in a supportive culture.
Contact Details:
Charles Russell Speechlys LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Systems Executive 12-14m FTC
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We think you need these skills to ace Senior CRM Systems Executive 12-14m FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Charles Russell Speechlys LLP.
How to prepare for a job interview at Charles Russell Speechlys LLP
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Charles Russell Speechlys LLP's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Charles Russell Speechlys LLP offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
