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- Tasks: Provide exceptional administrative support and collaborate with internal clients across various legal practice areas.
- Company: Join a dynamic law firm with a focus on personal growth and professional development.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for career advancement.
- Why this job: Make a real impact while gaining exposure to diverse legal functions in a supportive environment.
- Qualifications: 6 months of admin experience and GCSEs in maths and English (or equivalent).
- Other info: Embrace a culture of integrity, respect, and high standards.
The predicted salary is between 30000 - 42000 £ per year.
The Internal Client Services (ICS) team is led by Vicki Napolitano, Director of ICS, with Claire Phillips, Head of ICS, managing the secretarial team and Aimie George our Internal Client Services Manager. The structure is comprised of:
- Divisional Managing Partner EAs (EA)
- Client Services Personal Assistants (CSPA)
- Client Document Specialists (CDS)
- Client Services Administrators (CSA)
The CSA team operates as part of a centralised hub, providing dedicated support to all practice areas across the office. The team is overseen by a CSA Lead, who offers line management support and ensures that the service delivered consistently meets the Firm's high standards of excellence. This structure ensures that CSAs are fully utilised, gaining valuable exposure to a wide range of legal practice areas and business functions. In turn, this fosters their personal growth and professional development over time.
Roles and Responsibilities
- Proactively develop solutions to ensure a consistently exceptional service experience.
- Provide timely and relevant updates to our internal clients on the progress and status of tasks.
- Collaborate with our internal clients to offer support and guidance wherever possible.
- Administrative Support:
- Manage internal and external post deliveries and arrange courier services as required.
- Oversee file closing procedures, including archiving and retrieval processes.
- Handle tasks such as photocopying, printing, scanning, binding, and filing.
- Assist the Finance team by accurately submitting receipts, cheques, and invoices within the financial system.
- Submitting 3E payment requests & expected funds forms.
- Producing court bundles alongside the CDS team.
- Maintaining and updating client-specific records as required.
- Conducting basic Land Registry searches.
- Retrieving company details (e.g., registration numbers, addresses, directors) from Companies House.
- Ad-hoc projects upon request as needed.
- Completing other practice-specific administrative tasks as needed.
General Responsibilities:
- Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.
- Undertake ad hoc duties as requested to meet business needs.
Person specification
- A minimum of 6 months administration experience.
- GCSEs graded A to C to include maths and English (or equivalent level of qualification).
- Solid customer service centric experience and work ethic.
- A strong customer service ethos, with a proactive and solutions-focused approach.
Working together
- Integrity and respect
- Inclusive
- Personal impact and growth
- Driving high standards
- Client – centric
- Responsible Business
Hybrid working
We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval.
For a detailed specification please download the job description in the documents section of this page.
Clicking 'apply' will direct you to the application tracking system, hosted for us by Reach-ATS.com.
Client Services Administrator in London employer: Charles Russell Speechlys LLP
Contact Detail:
Charles Russell Speechlys LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your skills align with their mission, especially in client services. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on your customer service experience and how you’ve solved problems in the past. Confidence is key, and we want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the position and appreciate the opportunity to chat.
We think you need these skills to ace Client Services Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Administrator role. Highlight any relevant admin experience and customer service skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our ICS team and how your proactive approach can contribute to our high standards of excellence.
Showcase Your Communication Skills: As a CSA, communication is key! In your application, demonstrate your ability to provide timely updates and collaborate effectively with internal clients. We love seeing examples of this in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to track your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Charles Russell Speechlys LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Administrator. Familiarise yourself with the tasks mentioned in the job description, like managing post deliveries and assisting the Finance team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on client services, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to provide exceptional service. This will highlight your proactive and solutions-focused approach, which is key for this position.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the ICS team and how they collaborate across different practice areas. This not only shows your interest but also gives you insight into the company culture and expectations.
✨Demonstrate Your Organisational Skills
As a CSA, you'll need to juggle multiple tasks efficiently. Be ready to share examples of how you've managed your time and prioritised tasks in previous roles. Highlight any tools or methods you use to stay organised, as this will reassure them of your ability to handle the demands of the job.
