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For Companies At a Glance
- Tasks: Deliver exceptional customer service and provide vital administrative support across various practice areas.
- Company: Join a leading legal firm with a strong focus on professional development.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values your contributions and fosters your career.
- Qualifications: 6 months of admin experience and GCSEs in maths and English.
- Other info: Flexible working environment with a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
The Internal Client Services (ICS) team is led by Vicki Napolitano, Director of Internal Client Services, with Claire Phillips, Head of Internal Client Services and Aimie George, Manager of Internal Client Services, managing the secretarial team. The CSA team operates as part of a centralised hub, providing dedicated support to all practice areas across the office. The team is overseen by a CSA Lead, who offers line management support and ensures that the service delivered consistently meets the Firm’s high standards of excellence. This structure ensures that CSAs are fully utilised, gaining valuable exposure to a wide range of legal practice areas and business functions. In turn, this fosters their personal growth and professional development over time.
Roles and Responsibilities
- Customer Service Excellence
- Proactively develop solutions to ensure a consistently exceptional service experience.
- Provide timely and relevant updates to our internal clients on the progress and status of tasks.
- Collaborate with our internal clients to offer support and guidance wherever possible.
- Manage internal and external post deliveries and arrange courier services as required.
- Oversee file closing procedures, including archiving and retrieval processes.
- Handle tasks such as photocopying, printing, scanning, binding, and filing.
- Assist the Finance team by accurately submitting receipts, cheques, and invoices within the financial system.
- Submitting 3E payment requests & expected funds forms.
- Producing court bundles alongside the CDS team.
- Maintaining and updating client specific records as required.
- Conducting basic Land Registry searches.
- Retrieving company details (e.g., registration numbers, addresses, directors) from Companies House.
- Adhoc projects upon request as needed.
- Completing other practice specific administrative tasks as needed.
- Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.
- Undertake ad hoc duties as requested to meet business needs.
Person specification
- A minimum of 6 months administration experience.
- GCSEs graded A to C to include maths and English (or equivalent level of qualification).
- Solid customer service centric experience and work ethic.
- A strong customer service ethos, with a proactive and solutions-focused approach.
Competencies
- Excellent verbal and written communication.
- Proactive Team Player.
- Organised.
- Good interpersonal skills with the ability to adapt style and approach.
- Attention to detail and accuracy.
Hybrid working
We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval.
Client Services Administrator in Guildford employer: Charles Russell Speechlys LLP
Contact Detail:
Charles Russell Speechlys LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in the Client Services team. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the diverse responsibilities of a CSA.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows your proactive approach, which is key in client services.
We think you need these skills to ace Client Services Administrator in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Administrator role. Highlight your relevant experience, especially in administration and customer service, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join StudySmarter and how your skills align with our values. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent verbal and written communication skills. Pay attention to grammar and clarity – it’s all part of making a great first impression!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. Just click 'apply' and follow the prompts – it’s that easy! We can’t wait to see your application!
How to prepare for a job interview at Charles Russell Speechlys LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Administrator. Familiarise yourself with the tasks mentioned in the job description, like managing post deliveries and assisting the Finance team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service excellence, be prepared to share specific examples from your past experiences where you've gone above and beyond for clients. Highlight your proactive approach and how you developed solutions to enhance the service experience.
✨Demonstrate Your Organisational Skills
The CSA role requires strong organisational abilities. During the interview, discuss how you manage multiple tasks efficiently. You could mention tools or methods you use to stay organised, especially when handling administrative duties like filing and archiving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support provided for personal growth, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
