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- Tasks: Support the Private Client Team with exceptional administrative and client service.
- Company: Join a dynamic firm focused on delivering top-notch client services.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Why this job: Make a real difference in client relationships while enhancing your professional skills.
- Qualifications: Strong communication skills and a passion for client care.
- Other info: Opportunity for growth in a supportive team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
The Internal Client Services (ICS) team aim to deliver excellent secretarial, administrative and facility support services across the Firm which in turn underpins the service we are able to give to our clients.
The Client Services Personal Assistant’s focus will be to identify the best approach and methodology to provide exceptional service levels to Partners, Fee Earners and their clients. This role sits in supporting our Private Client Team.
Roles and Responsibilities- Project Co-ordination
- Distribute and co-ordinate appropriate support for specific client projects
- Set up processes for client matters through liaison with Partners, Fee Earners and client contacts
- Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks
- Identify and act upon process improvements across the team to enhance both internal and external client services
- Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner
- Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners
- Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners
Client Services Personal Assistant, 6 Months FTC employer: Charles Russell Speechlys LLP
Contact Detail:
Charles Russell Speechlys LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Personal Assistant, 6 Months FTC
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Client Services team. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to client services. Think about how you can showcase your organisational skills and ability to manage multiple tasks effectively.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with the hiring team, let them know why you’re excited about supporting the Private Client Team and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Services Personal Assistant, 6 Months FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Personal Assistant role. Highlight relevant experience and skills that align with the responsibilities mentioned in the job description. We want to see how you can bring exceptional service levels to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your ability to support Partners and Fee Earners effectively. We love a good story!
Showcase Your Communication Skills: Since this role involves liaising with clients and internal teams, make sure to showcase your communication skills in your application. Whether it's through your writing style or examples of past interactions, we want to see how you can manage relationships and queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Charles Russell Speechlys LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Personal Assistant. Familiarise yourself with project coordination, client communication, and relationship management. This will help you demonstrate your knowledge and show how you can contribute to the team.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, be prepared to discuss your communication style. Think of examples where you've effectively managed client queries or coordinated with colleagues. Highlighting your ability to communicate clearly and professionally will set you apart.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing multiple client requests or improving processes. Practise your responses using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Demonstrate Your Organisational Skills
As a CSPA, organisation is key. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share tools or methods you use to stay organised, as this will reassure the interviewers that you can handle the demands of the role.
