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- Tasks: Support various legal practice areas with administrative tasks and client communication.
- Company: Join a dynamic team within a leading legal firm focused on excellence and professional growth.
- Benefits: Enjoy hybrid working options and a supportive environment for personal development.
- Why this job: Gain exposure to diverse legal functions while enhancing your skills in a collaborative setting.
- Qualifications: 6 months of admin experience and GCSEs in maths and English required.
- Other info: Opportunity for ad-hoc projects and flexible working arrangements.
The predicted salary is between 24000 - 36000 £ per year.
The Internal Client Services (ICS) team is led by Vicki Napolitano, Director of ICS, with Claire Phillips, Head of ICS, managing the secretarial team. The structure is comprised of:
- Divisional Managing Partner EAs (EA)
- Client Services Personal Assistants (CSPA)
- Client Document Specialists (CDS)
- Client Services Administrators (CSA)
The CSA team operates as part of a centralised hub, providing dedicated support to all practice areas across the office. The team is overseen by a CSA Lead, who offers line management support and ensures that the service delivered consistently meets the Firm’s high standards of excellence. This structure ensures that CSAs are fully utilised, gaining valuable exposure to a wide range of legal practice areas and business functions. In turn, this fosters their personal growth and professional development over time.
Roles and Responsibilities
- Proactively develop solutions to ensure a consistently exceptional service experience.
- Provide timely and relevant updates to our internal clients on the progress and status of tasks.
- Collaborate with our internal clients to offer support and guidance wherever possible.
Administrative Support:
- Manage internal and external post deliveries and arrange courier services as required.
- Oversee file closing procedures, including archiving and retrieval processes.
- Handle tasks such as photocopying, printing, scanning, binding, and filing.
- Assist the Finance team by accurately submitting receipts, cheques, and invoices within the financial system
- Submitting 3E payment requests & expected funds forms
- Producing court bundles alongside the CDS team
- Maintaining and updating client-specific records as required.
- Conducting basic Land Registry searches.
- Retrieving company details (e.g., registration numbers, addresses, directors) from Companies House.
- Ad-hoc projects upon request as needed.
- Completing other practice-specific administrative tasks as needed.
General Responsibilities:
- Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.
- Undertake ad hoc duties as requested to meet business needs.
Person specification
- A minimum of 6 months administration experience.
- GCSEs graded A to C to include maths and English (or equivalent level of qualification).
- Solid customer service centric experience and work ethic.
- A strong customer service ethos, with a proactive and solutions-focused approach.
- Excellent verbal and written communication
- Communication
- Proactive Team Player
- Organised
- Good interpersonal details with the ability to adapt style and approach
- Attention to detail and accuracy
Hybrid working – We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval.
For a detailed specification please download the job description in the documents section of this page.
Clicking \’apply\’ will direct you to the application tracking system, hosted for us by Reach-ATS.com.
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Client Services Administrator, 12m FTC employer: Charles Russell Speechlys LLP
Contact Detail:
Charles Russell Speechlys LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator, 12m FTC
✨Tip Number 1
Familiarise yourself with the structure of the Internal Client Services team. Understanding the roles of Vicki Napolitano and Claire Phillips, as well as the CSA Lead, can help you tailor your conversations during interviews and demonstrate your knowledge of the team's dynamics.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since the role requires a strong customer service ethos, be prepared to share specific examples of how you've proactively solved problems or improved service delivery in previous positions.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant tools or methods you use to manage tasks efficiently. The CSA role involves various administrative duties, so demonstrating your ability to stay organised will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. The job description emphasises collaboration and flexibility, so think of examples where you've successfully worked in a team or adapted to changing circumstances in a professional setting.
We think you need these skills to ace Client Services Administrator, 12m FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Client Services Administrator position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Make sure to emphasise any previous administrative experience you have, especially in a client-facing role. Use specific examples to demonstrate your customer service skills and proactive approach.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the firm's high standards and how you can contribute to maintaining them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Charles Russell Speechlys LLP
✨Showcase Your Customer Service Skills
Since the role requires a strong customer service ethos, be prepared to share specific examples of how you've provided exceptional service in previous roles. Highlight your proactive approach and solutions-focused mindset.
✨Demonstrate Organisational Abilities
The position involves managing various administrative tasks. Discuss your experience with organisation and prioritisation, perhaps by sharing a time when you successfully managed multiple deadlines or projects.
✨Communicate Clearly and Effectively
Excellent verbal and written communication is key for this role. Practice articulating your thoughts clearly and concisely, and consider preparing a few questions to ask during the interview to demonstrate your engagement.
✨Familiarise Yourself with Legal Terminology
As the role supports various legal practice areas, having a basic understanding of legal terminology can be beneficial. Brush up on relevant terms and concepts to show your interest and readiness to learn.
