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- Tasks: Support and optimise the iManage Cloud platform for seamless legal tech integration.
- Company: Join a leading law firm focused on innovative technology solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of legal tech, solving real problems and enhancing user experiences.
- Qualifications: 5+ years in a similar role with strong problem-solving and communication skills.
- Other info: Collaborative environment with a commitment to service excellence and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This role will be instrumental in supporting the firm’s strategic investment in iManage and its broader technology infrastructure. The focus will be on the operational management of the firm’s iManage Cloud platform, including resolving support tickets, maintaining system performance, and enabling seamless integration across the legal technology ecosystem. It is a hands‑on position, ideal for a technically proficient iManage professional who excels in problem‑solving, optimisation, and delivering a smooth and efficient end‑user experience. This role will sit within the Applications Platforms team.
Roles and Responsibilities
- Provide second‑ and third‑line support for iManage Cloud and integrated legal applications (e.g. Intapp, BigHand, 3E, Litera pdfDocs, Draftable).
- Troubleshoot and resolve technical issues, ensuring minimal disruption to legal teams.
- Collaborate with service delivery teams to communicate new features and project‑related updates.
- Monitor the performance and error logs of iManage platforms, implementing improvements where necessary.
- Contribute to the Document Management System (DMS) roadmap and continuous improvement initiatives.
- Adhere to departmental problem management and change control procedures.
- Help lead internal DMS forums and user groups to help shape future projects and business initiatives, ensuring the DMS is utilised to its full potential.
- Manage and maintain iManage Work 10, Security Policy Manager (SPM), and Threat Manager.
- Support system upgrades, patches, and configuration changes.
- Independently research new applications and features, or as requested by the business or management.
- Assist with the integration of iManage with Microsoft 365, Practice Management Systems, and other business applications.
- Collaborate with vendors and internal teams on system enhancements and deployments.
- Ensure systems comply with legal industry standards and firm policies.
- Maintain data security protocols and manage user access controls.
- Demonstrate a basic understanding of e‑discovery processes.
- Demonstrate a basic understanding of compliance and data governance requirements throughout the DMS lifecycle.
- Handle data ingestion and export processes for lateral hires and departures.
- Possess strong knowledge of workspace generation tools such as Morae DMSLink.
- Demonstrate advanced experience with iManage tools such as MacroAgility iSynckit, Litera CAM, PowerDesktop, RBRO Admin Tooling, Tigereye, GDSI, DocAuto.
- Work with databases, SQL scripting, PowerShell, and APIs.
- Provide training and guidance to legal professionals and support staff.
- Create and maintain technical documentation, user guides, and e‑learning materials in collaboration with the Training Team.
- Ensure integrated environments are patched within firm‑mandated timescales to comply with Cyber Essentials Plus, including both automated and manual patching (which may occasionally require significant out‑of‑hours work).
Skills and Experience
- Minimum of five years’ experience in a similar role, ideally within a law firm or legal technology provider.
- Ability to engage effectively with stakeholders across all levels of the business.
- Understanding of conditional access policies, Microsoft Entra, and SCIM provisioning.
- Familiarity with automation workflows.
- Awareness of AI platforms such as Microsoft Copilot, and legal AI tools including Harvey, Ask iManage, and ChatGPT Enterprise.
- Understanding of APIs, Windows operating systems, and applications.
- Experience with automation and iPaaS solutions.
- Proficiency in Microsoft Power BI, Power Automate and SQL scripting.
- Experience with Microsoft Purview.
- Strong experience with iManage Cloud and Work 10 in multi‑library environments.
- Familiarity with SCCM, PowerShell scripting, and Microsoft 365 integration.
- Experience supporting legal applications such as Aderant, 3E, Intapp, or Litera.
- Understanding of legal workflows and document lifecycle management.
- Excellent problem‑solving and communication skills.
- Ability to work independently and collaboratively within cross‑functional teams.
- Ability to liaise with operational and business management teams.
- Strong attention to detail and a commitment to service excellence.
- Willingness to work outside standard business hours at short notice to meet business demands.
- Willingness to participate in the departmental on‑call rota.
- Experience working within an ITIL framework (minimum Foundation Level 4).
Desirable Certifications
- iManage Work Certified Engineer
- iManage Threat Manager Certified Administrator
- iManage Security Policy Manager Engineer
Competencies
- Working together
- Integrity and respect
- Inclusive
- Personal impact and growth
- Driving high standards
- Commercial mindset
- Client‑centric
- Responsible Business
Hybrid working - We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval.
iManage DMS Specialist in City of London employer: Charles Russell Speechlys LLP
Contact Detail:
Charles Russell Speechlys LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land iManage DMS Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your iManage knowledge. Be ready to discuss specific tools and technologies mentioned in the job description, like SQL scripting and PowerShell. Show them you’re the expert they need!
✨Tip Number 3
Don’t just answer questions—ask them too! Prepare thoughtful questions about the team’s projects and challenges. This shows your genuine interest and helps you assess if the role is right for you.
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your great fit for the role. It’s a small gesture that can make a big impact!
We think you need these skills to ace iManage DMS Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the iManage DMS Specialist role. Highlight your relevant experience with iManage Cloud and any legal technology you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving prowess, especially in a legal tech environment.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your enthusiasm for the role without rambling on.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Charles Russell Speechlys LLP
✨Know Your iManage Inside Out
Make sure you brush up on your iManage knowledge before the interview. Familiarise yourself with the latest features, common troubleshooting issues, and how it integrates with other legal applications. Being able to discuss specific examples of how you've resolved technical issues or optimised system performance will really impress.
✨Showcase Your Problem-Solving Skills
Prepare to share concrete examples of how you've tackled challenges in previous roles. Think about times when you had to troubleshoot a complex issue or improve a process. This role is all about delivering a smooth end-user experience, so demonstrating your problem-solving prowess is key.
✨Engage with Stakeholders
Since this position involves liaising with various teams, be ready to discuss how you've effectively communicated with stakeholders in the past. Highlight your ability to translate technical jargon into layman's terms and how you've collaborated with others to achieve project goals.
✨Demonstrate Your Commitment to Continuous Improvement
This role requires a proactive approach to system enhancements and user training. Be prepared to talk about how you've contributed to continuous improvement initiatives in your previous positions. Discuss any experiences where you've led training sessions or created documentation that helped users get the most out of their tools.
