At a Glance
- Tasks: Provide IT support and ensure systems are running smoothly for a global organisation.
- Company: Join Charles River Laboratories, a leader in drug development and safety assessment.
- Benefits: Enjoy a competitive salary, bonus, and benefits in a hybrid work environment.
- Other info: Be part of a diverse team with opportunities for growth and career development.
- Why this job: Make a real impact on health and well-being while developing your IT skills.
- Qualifications: Experience in IT support and troubleshooting, with a passion for technology.
The predicted salary is between 35100 - 42900 £ per year.
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Overview
Are you an experienced IT Support Analyst and looking for your next role? Charles River Laboratories are looking to recruit for an IT Support Analyst to join on a full time, permanent basis. This is a hybrid role, with expectation for this person to be onsite at least 3 days/week at our world class facility in High Peak, UK. Reporting into the IT Support Services Manager you'll be responsible for providing IT support to the wider operational team across all levels to ensure all systems are available and functioning as needed. There may be occasional need to travel to our sites in Edinburgh and Margate.
This role would suit an experienced IT Support Analyst/Technician who is looking for their next opportunity and wants to join a global organisation with further opportunity to develop and grow!
Responsibilities:
- Our Information Technology department provides a wide range of IT services to all divisions of the Charles River organisation, across numerous sites in the UK.
- Technology used: MS Windows Operating Systems (10/11), MS Windows Server (2019/2025) Active Directory, Office365, Office Suite, SCCM, Bomgar, Remote Desktop, Lab Applications (Watson /Chemdraw/Masslynx/Analyst/WinnonLin), General Desktop User Applications.
Main Duties:
- The configuration, support and routine administration of IT equipment including PC’s, laptops, mobile devices, printers. Working to support new hire onboarding - ensuring equipment is ready and available as needed.
- Gather and document functional and technical requirements and consult with the user community to turn those requirements into an appropriate funded project.
- Perform break/fix analysis for individual and recurring support issues. Document findings and work with appropriate resources to find and deliver cost effective and timely solutions when needed.
- Monitor queue in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs. Monitor queue KPIs and provide solutions to improve results.
- Perform root cause analysis of complex incidents or recurring problems affecting multiple sites. Develop solutions to those problems. Document in the problem resolution knowledge database and develop training materials to resolve ongoing issues or improve knowledge.
- Develop new processes and procedures to improve existing services, or to assist in deploying new support services.
- Create the training and communications materials for new and enhanced services. Implement training for medium to large scale service rollouts.
- Participate in and document status of change management for site services.
- Ensure work is compliant with applicable guidelines and regulations (e.g. SOP, GxP).
- Coordinate with approved vendors for orders and requirements for supported sites, and projects.
- Setting and amending permissions on folders/shares on a windows file server and Sharepoint / Teams environment.
- Building laptops, desktops and installing software using SCCM.
- Being the IT representative for site related change management processes.
Requirements and Profile:
- GCSEs in English and Maths as a minimum. Additional IT/Technical Qualifications are desirable.
- Relevant experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment.
- In-depth knowledge and extensive hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows operating systems.
- Ability to support, maintain, and troubleshoot MS Office suite of productivity tools, and hands-on experience of Edge and other CRL core applications such as anti-virus software, MS Outlook, Remote Access technologies/VPN utilities, SCCM, Lotus Notes, Adobe Acrobat and other Adobe products.
- Ability to plan and organize work schedules and coordinate schedules to meet work priorities and service levels.
- Working knowledge of MS Windows compatible desktop and laptop hardware and use required.
- Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers.
- Good interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner.
- Ability to work in a multicultural environment with sensitivity and respect for diversity.
- Candidates must have a full, clean driving license and their own transport.
- All applicants must have full and permanent Right to Work in the UK as we are unable to provide sponsorship for this role.
The salary range for this position is up to £39,000/annum + bonus + benefits. Please note that the salary varies within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
IT Support Analyst employer: Charles River
At Charles River Laboratories, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and innovation. Our Margate site provides employees with comprehensive benefits, including life assurance, private healthcare, and generous holiday allowances, alongside ample opportunities for career development and training. Join us to make a meaningful impact on global health while enjoying a fulfilling work-life balance in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Charles River values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Charles River might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Charles River!
✨Direct Apply to Charles River
Let's not forget to apply directly through the Charles River website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Charles River.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Charles River. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Charles River
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
