Client Manager, Client Services

Job Summary

We are excited to be recruiting for a Client Manager to join our Client Services Team and make an impact! This is a hybrid role at our Bristol (Portishead) Location.

The Client Manager (CM) role manages client relationships, facilitates communication between clients and CRL scientific teams, and collaborates with business development, scientific and financial staff to ensure quality customer satisfaction is provided.

The core responsibilities include coordinating response to client requests, preparing complete and accurate quotes, and following up with clients to complete the sales cycle and meet booking targets. The Client Manager will assist with client calls or visits, update and maintain applicable databases or software, and coordinate with other client services teams.

What you\\\’ll be doing:

• Communicate with new and existing clients, by email and/or teleconference, to determine their study needs whilst advising on CRL capabilities, standard models and/or assays. Liaise with and engage scientific experts when needed for more complex requests to ensure client needs are met.
• Develop and prepare proposals (including costing & price) in collaboration with operations, SOWs, and other related documents and deliver to the client within established turnaround times.
• Accountable to ensuring regular follow up with clients occurs to finalize contracts and progress the client towards signature.
• Build relationships, retain, and drive growth in existing clients who frequently work with therapeutic area.
• Ensure Salesforce (and other relevant databases are updated) data are reliable, accurate and available to financial and operational colleagues for business decision making.
• Interact with Project Managers, Scientific Operations and Scheduling teams to identify the dates for study initiation, advise on prioritisation, and assist with rescheduling studies, as needed.
• Work with Business Development to ensure client requests are adequately qualified.
• Work with Business Development to ensure all appropriate legal documents (MSA, CDA, MTA etc) are in place in the required timeframe.
• Assist with client visits, including giving company tours and presentations.

Qualifications:

• Education: Bachelor’s degree (B.A / B.Sc) or equivalent in science, business, or marketing related discipline.
• Experience in customer service, laboratory, or related experience. Experience in a contract research and/or pharmaceutical setting preferred.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other: Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritise based on departmental goals. Strong communication and interpersonal skills. Organisational skills and attention to detail required. Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required.

What we offer you:

• A very comprehensive benefits package from day one, including a generous pension contribution, private medical, BONUS and more!
• Global opportunities and strong career progression.
• Personal development and skills enrichment as one of our key focuses.
• To be able make a difference to health and well being of people.
• Flexible working opportunities.

About Discovery

Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to fostering a sense of belonging and work daily in this direction.