Senior Client Services Manager in High Peak

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Charles River Discovery are excited to be recruiting for a Senior Client Services Manager to be a part of our High Peak, UK site. The Senior Client Manager will utilize a deep scientific understanding along with demonstrable client management and sales acumen to build and maintain strong client relationships within the CRO space. This role is remote (within the UK only) and there will be expectation for this person to travel to other Charles River sites, client sites and to represent Charles River at external conferences.

What you’ll do:

• Act as the primary point of contact for clients, answering scientific service and technology-related questions.
• Interpret and clarify customer study designs for proposals and contracts, ensuring that the scientific content is accurate.
• Develop pricing strategies and negotiate agreements to optimize company revenue.
• Drive initiatives to grow existing business and win new opportunities.
• Provide insights into forecasting services and ensure maximum capacity utilization by collaborating with operations.

Key Responsibilities:

• Work independently and deliver high-quality results under deadlines.
• Build and maintain strong customer relationships to influence product and service adoption.
• Develop and qualify leads through proactive outreach and prospecting.
• Prepare accurate forecasts for assigned accounts and territories.
• Manage proposals, bids, and Statements of Work (SOW) in collaboration with internal teams.
• Utilize CRM tools (Salesforce) for pipeline management and documentation.
• Coordinate multi-site proposals and ensure timely follow-up with clients.
• Represent the company at conferences, trade shows, and client meetings.
• Lead webinars, training sessions, and internal sales meetings.
• Support process improvements and harmonization initiatives across the sales team.
• Knowledge of competitor profiles and market positioning strategies.
• Proven track record of achieving revenue and booking targets.

Job Qualifications:

• Minimum of a BSc/MSc in a Biological Science. PhD preferred in a relevant discipline.
• Proven track record of working within the CRO/Biotech/Pharma space, ideally with laboratory experience and a clear transition into a client facing/sales/account management role.
• Demonstrable ability to present complex scientific data and technical know-how to clients, with strong skills in creating proposals and supporting on pricing strategies.
• Excellent time management and organizational skills, able to prioritise and manage workload effectively.
• High levels of self-motivation and proactivity under minimal supervision.
• Ability to work in a dynamic working environment.
• Ability to deal with changing priorities and tight deadlines.
• Track record of consistently achieving or over-achieving targets.
• Proficient in Microsoft Office and CRM platforms (Salesforce is preferred).
• Good numeracy and literacy skills.

What We Offer You:

• A very comprehensive benefits package from day one, including a large pension contribution, private medical for you (and can add family members), private dental care, critical illness cover, bonus and more!
• Global opportunities and strong career progression.
• The chance to work on several varied projects and liaise globally and nationally with other business areas.
• To be able to make a difference to health and wellbeing of people.
• To continue your own career growth.
• Flexible and hybrid working.
• Parental leave.
• Group Life Assurance and Group Income Protection.
• Remote GP access 24/7.
• Well-being support and initiatives.
• Cycle to work scheme.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe.