Senior Client Services Manager in High Peak

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Overview: The Senior Client Services Manager role at Charles River Discovery is to combine deep scientific understanding with client management and sales acumen to build and maintain strong client relationships within the CRO space. This role is remote (within the UK) with travel to other Charles River sites, client sites and external conferences as required.

What You’ll Do:

• Act as the primary point of contact for clients, answering scientific service and technology-related questions.
• Interpret and clarify customer study designs for proposals and contracts, ensuring that the scientific content is accurate.
• Develop pricing strategies and negotiate agreements to optimize company revenue.
• Drive initiatives to grow existing business and win new opportunities.
• Provide insights into forecasting services and ensure maximum capacity utilization by collaborating with operations.

Key Responsibilities:

• Work independently and deliver high-quality results under deadlines.
• Build and maintain strong customer relationships to influence product and service adoption.
• Develop and qualify leads through proactive outreach and prospecting.
• Prepare accurate forecasts for assigned accounts and territories.
• Manage proposals, bids, and Statements of Work (SOW) in collaboration with internal teams.
• Utilize CRM tools (Salesforce) for pipeline management and documentation.
• Coordinate multi-site proposals and ensure timely follow-up with clients.
• Represent the company at conferences, trade shows, and client meetings.
• Lead webinars, training sessions, and internal sales meetings.
• Support process improvements and harmonization initiatives across the sales team.
• Knowledge of competitor profiles and market positioning strategies.
• Proven track record of achieving revenue and booking targets.

Job Qualifications:

• Minimum of a BSc/MSc in a Biological Science. PhD preferred in a relevant discipline.
• Proven track record of working within the CRO/Biotech/Pharma space, ideally with laboratory experience and a clear transition into a client facing/sales/account management role.
• Demonstrable ability to present complex scientific data and technical know-how to clients, with strong skills in creating proposals and supporting on pricing strategies.
• Excellent time management and organizational skills, able to prioritise and manage workload effectively.
• High levels of self-motivation and proactivity under minimal supervision.
• Ability to work in a dynamic working environment and adapt to changing priorities and tight deadlines.
• Track record of consistently achieving or over-achieving targets.
• Proficient in Microsoft Office and CRM platforms (Salesforce is preferred).
• Good numeracy and literacy skills.

What We Offer You:

• A comprehensive benefits package from day one, including pension contributions, private medical for you (and can add family members), private dental care, critical illness cover, bonus and more.
• Global opportunities and strong career progression.
• The chance to work on varied projects and liaise globally and nationally with other business areas.
• Flexible and hybrid working.
• Parental leave, Group Life Assurance and Group Income Protection, and remote GP access 24/7.
• Well-being support and initiatives, and cycle to work scheme.

About Discovery: Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our portfolio provides chemistry, biology, and pharmacology services to support clients from hit identification through IND. Our client-focused approach creates partnerships that move us forward on the journey of getting new drugs to market.

About Charles River: Charles River is an early-stage contract research organization (CRO). We offer a broad portfolio of discovery and safety assessment services, both GLP and non-GLP, to support clients from target identification through preclinical development. We also provide a suite of products and services to support clinical laboratory testing needs and manufacturing activities. With over 20,000 employees in 110 facilities across 20+ countries, we coordinate worldwide resources to resolve client challenges. Our client base includes global pharmaceutical and biotechnology companies, government agencies and hospitals and academic institutions. At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, science and sense of purpose guide us in all that we do, and our work helps to improve health and well-being across the globe.