At a Glance
- Tasks: Support clients post-implementation of investment management solutions and resolve application issues.
- Company: Join a leading financial consultancy with a focus on innovative solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
- Why this job: Make a real impact in the financial industry while enhancing your technical skills.
- Qualifications: 5 years of experience in financial solutions and strong customer service skills.
The predicted salary is between 60000 - 80000 £ per year.
The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows, and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
What You Will Be Responsible For:
- Have strong industry knowledge across multiple asset classes and navigate the CRD/Alpha ecosystem while establishing relationships with internal supporting teams.
- Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.
- Educate customers on the methodologies and functionality provided by CRIMS; advise on best practices regarding the implementation and operation of Charles River solutions and services.
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services; document and communicate product improvements as part of customer-specific requirements or in response to marketplace trends.
- Maintain a client issues list and status reporting.
- Train users on existing workflows.
- Gather requirements for new asset classes, security types, and/or business lines: Document requirements.
- Work with the Professional Services team to assign dedicated resources to accomplish deliverables.
- Contribute to software quality by clearly communicating defects to Client Support and Product Management; support the defect resolution process by providing clear defect descriptions and validating fixes; identify errors in documentation and suggest corrections and improvements.
What We Value:
- Strong industry knowledge across multiple asset classes and effective navigation of the CRD/Alpha ecosystem.
- Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions; experience in a bank, hedge fund, asset manager, or wealth management firm is especially valuable.
- Hands-on experience implementing or supporting investment management software, preferably order management and compliance systems.
- Substantial knowledge of one or more of the following: fixed income, equity financial instruments; understanding of investment management or wealth management workflows, derivatives, and FX instruments.
- Technical savvy: understanding of multi-tier technical architectures and relational database structures; familiarity with SQL, FIX, and reporting tools.
- A strong record of customer service; ability to convey plans, issues, and concerns to clients and team members clearly, logically, and concisely; ability to influence key decision makers internally and externally.
- Customer-driven, teamwork oriented, and focused on delivering high-quality service to the customer.
- Strong time-management skills, able to manage multiple projects in parallel.
- Strong problem-solving and analytical skills.
Senior Consultant, Charles River Development, Assistant Vice President employer: Charles River Development
At Charles River Development, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work with cutting-edge financial solutions in a dynamic environment. Located in a vibrant area, we offer a supportive atmosphere where your contributions directly impact our clients' success, making your role as a Senior Consultant both meaningful and rewarding.
