At a Glance
- Tasks: Provide essential IT support and ensure smooth operation of our tech infrastructure.
- Company: Join Charles River Analytics, a leader in innovative tech solutions.
- Benefits: Enjoy competitive pay, comprehensive health coverage, and flexible work options.
- Other info: Great career growth opportunities in a collaborative and casual environment.
- Why this job: Be part of a dynamic team tackling real-world challenges with cutting-edge technology.
- Qualifications: Experience in IT support, strong problem-solving skills, and US citizenship required.
The predicted salary is between 75000 - 75000 £ per year.
Charles River Analytics, a GRVTY company, creates solutions and technology to tackle the world’s most challenging problems. Our team of technological entrepreneurs works together to push at the forefront of enhanced AI, robotics, smart sensing, and human-centered computing. The resulting research and development help to continuously advance government programs and discover new possibilities in the commercial marketplace.
We are seeking a dedicated (onsite) Desktop Support Specialist to join our team. This role involves providing critical support at our Cambridge, MA location. The successful candidate will ensure the smooth operation of our IT infrastructure.
What You'll Be Owning:
- Support Management: Respond to and manage incoming support requests via phone, email, or ticketing system.
- Asset Management: Maintain accurate records of IT assets and keep asset stock organized.
- Technical Support: Provide comprehensive support for hardware and network issues, ranging from basic to advanced levels.
- Documentation: Document solutions and update knowledge base articles to enhance support resources.
- Entra ID and Active Directory Management: Manage account, permission, and security settings.
- Enterprise Applications: Manage and support enterprise applications and systems.
- Device Management: Oversee Intune device management, including configuration and deployment of laptops and peripherals for new hires.
- Onboarding: Own the deployment of new hire accounts, equipment and IT office setup as well as conducting IT new hire orientation.
What You Must Have:
- US Citizenship Required.
- Must be willing to work onsite; this position will be onsite at our Cambridge, MA site.
- Technical Expertise: In-depth knowledge of operating systems, networking and software applications.
- Service Desk Experience: Experience working on IT service desks and with IT ticketing systems.
- OS Support: Knowledge of supporting Windows and macOS issues on both the hardware and software level.
- At least 1-2 years of experience in service desk, helpdesk or other relevant IT support experience.
- Demonstrable experience in successfully supporting Microsoft 365 products.
- Must be able to crouch, crawl, and lift 50lbs.
- Ability to be onsite at least 3 days per week (60% onsite / 40% remote) in Cambridge, MA.
What Would Be Nice to Have:
- Microsoft 365/Entra: Proficiency in troubleshooting and supporting Microsoft 365 and Microsoft Entra.
- OS Support: Knowledge of supporting Linux distributions such as RHEL or Ubuntu.
- Mobile Device Management: Knowledge of mobile device management (MDM) solutions.
- Applicable professional qualifications, such as Microsoft Certified Solutions Associate (MCSA), CompTIA A+, Security+ etc.
- Solid knowledge of best practices in IT administration and system security.
- Familiarity with NIST 800-171 Rev. 2 and CMMC.
Salary Range: $55,000 - $75,000 annually.
The above projected salary range is an estimate based on the internal job level(s) for which this role is being considered. The final salary will be decided after careful evaluation of the individual's work experience, education, and overall qualifications.
Why Charles River? Charles River Analytics thrives on collaboration and values each team member. We offer competitive compensation plus bonus and retirement contribution, with an attractive benefits package including 100% employer-paid medical and dental insurance, as well as vision, life, and disability insurance, paid maternity/paternity leave, tuition reimbursement, monthly gym allowance, free parking, generous paid time off, and a casual environment. We offer tremendous flexibility and value work-life balance. We are also accessible by public transportation.
IT Desktop Support Specialist in Cambridge employer: Charles River Analytics
At Charles River Analytics, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in the vibrant city of Cambridge, MA, we offer an impressive benefits package, including 100% employer-paid medical and dental insurance, generous paid time off, and a commitment to work-life balance. As an employee-owned company, we provide ample opportunities for professional growth and development, making us an excellent employer for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support Specialist in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Charles River Analytics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Charles River Analytics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Charles River Analytics!
✨Direct Apply to Charles River Analytics
Let's not forget to apply directly through the Charles River Analytics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Desktop Support Specialist in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Charles River Analytics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Charles River Analytics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Charles River Analytics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
