At a Glance
- Tasks: Lead and develop a remote customer service team to deliver exceptional experiences.
- Company: Join a dynamic company focused on customer satisfaction and team collaboration.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Work in a supportive environment with a focus on continuous improvement.
- Why this job: Make a real difference in customer experiences while leading a passionate team.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote (Home-Based)
Hours: 5 days out of 7, Monday to Sunday, working on a rota basis.
Reports To: Director of Operations / Head of Customer Experience
Job Purpose: The Remote Customer Service Manager is responsible for leading and developing a remote customer support team to deliver outstanding customer experiences across multiple communication channels. The role focuses on driving service excellence, improving customer satisfaction, managing team performance, and ensuring efficient resolution of customer enquiries and issues.
Key Responsibilities:
- Lead, motivate, and develop a remote customer service team.
- Conduct regular one-to-one meetings, coaching sessions, and performance reviews.
- Manage staffing levels, schedules, and workload allocation.
- Foster a positive, collaborative, and customer-focused culture.
Customer Experience:
- Ensure high levels of customer satisfaction and service quality.
- Monitor and improve customer service processes and procedures.
- Handle complex customer complaints and escalations.
- Identify opportunities to enhance the customer journey.
Performance Management:
- Track and report on key performance indicators (KPIs), including Customer Satisfaction (CSAT).
Remote Customer Service Manager employer: Charles Peters
As a Quality Engineer at our company, you will be part of a dynamic team dedicated to excellence in product quality and customer satisfaction. We pride ourselves on fostering a collaborative work culture that encourages innovation and professional growth, offering ample opportunities for career advancement in a supportive environment. Located in a vibrant area, our company also provides unique benefits that enhance work-life balance, making it an exceptional place to build a meaningful career.
