New Business & Growth Manager (Part-Time / Maternity Cover)

Location: Hybrid (Remote with 23 days in-office/client meetings)

Employment Type: Part-time (25-30 hours/week, 9-12 month maternity cover)

Overview:

As a commercially-minded and proactive New Business & Growth Manager, you will own the inbound new business process and support the agency's growth while one of the co-founders is on maternity leave. This hybrid role blends sales, account management, and proposal development, ensuring high-quality lead handling, discovery, and onboarding processes. You will act as a primary point of contact for prospective clients, collaborating closely with internal teams and co-founders to secure new business and ensure smooth handovers into client success.

Main Duties:

• Lead Management & Discovery
  • Respond to all inbound business enquiries in a timely and professional manner.
  • Work with internal team members to ensure effective lead generation campaigns are running to drive relevant leads against the agency's ideal client profile.
  • Qualify leads against the agency's ideal client profile and identify opportunities for growth.
  • Conduct structured discovery sessions with prospective clients, understanding their business goals, challenges, and KPIs.
  • Document discovery findings and create clear next steps for proposals and follow-ups.
• Proposal & Pitch Development
  • Create compelling pitch decks and commercial proposals tailored to client needs.
  • Work collaboratively with co-owners and Client Success Director to shape strategy and ensure proposals are commercially sound.
  • Support pitch presentations, confidently presenting solutions alongside leadership as required.
  • Manage timely follow-ups and negotiation, ensuring leads progress efficiently through the sales pipeline.
• Onboarding & Contract Management
  • Draft contracts and client agreements, ensuring all legal and commercial terms are accurate.
  • Oversee smooth handovers of signed clients to the Client Success Director, including briefings and documentation of key insights.
  • Ensure client expectations are clear and aligned with service delivery.
• Internal Collaboration & Leadership
  • Collaborate closely with co-founders, client success, and delivery teams to ensure proposals and pitches are accurate, feasible, and compelling.
  • Escalate risks or blockers early and act as a proactive problem solver within the agency.
  • Maintain and improve internal workflows, templates, and processes related to new business management.
  • Contribute to the refinement of agency sales strategy and lead generation approaches.

Qualifications and Experience Required:

• Proven experience (3 - 6+ years) in a client-facing or business development role, ideally within a digital marketing or B2B services environment.
• Strong experience conducting discovery sessions and qualifying new business leads.
• Strong understanding of core digital marketing channels (SEO, PPC, Social, Web Development & Branding).
• Skilled in creating commercial proposals, pitch decks, and presentations.
• Confident presenting to senior stakeholders and managing negotiations.
• Highly organised, with excellent time management and attention to detail.
• Comfortable working in a hybrid environment and adaptable to client and agency needs.
• Strong commercial awareness, with the ability to spot opportunities and drive them to completion.
• Self-motivated, proactive, and results-driven, with a professional and client-focused demeanor.

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and work with leadership to ensure alignment on responsibilities and priorities.