You will be responsible with the Account Manager for ensuring happy clients and the smooth running of accounts.
Duties and Responsibilities:
Preparation of reports and meeting presentations to assist in improving clients online marketing
Communicate with clients and other departments to get work completed on time and right first time
Building rapport with clients
Daily monitoring, management and control of clients work through Vamos (internal job management system) and any other systems used
Manage and actioning of meeting notes
Regular checking and maintenance of clients websites ensuring details are correct and the website is working as it should be as well as identifying areas for improvement
Assisting Account Managers with all account management tasks
Continually improving online marketing knowledge
Performance Measured By:Client retention
Client feedback
Feedback from other departments
Efficient management: time jobs spent in query, brief quality, time job spends with client etc.
JBRP1_UKTJ
