Location: Remote (UK‑based)
Contract: Full‑time, permanent
Eligibility: Must be UK‑based with existing entitlement to work in the UK (no sponsorship).
The Research Manager plays a central role in delivering high‑quality quantitative social research for public‑sector and community‑focused clients. You will manage projects end‑to‑end, lead client relationships, and contribute to methodological and digital innovation across a growing research portfolio. The role suits someone with strong technical capability, confident consultancy skills, and a commitment to social value.
Key responsibilities- Quantitative project management — Manage studies from design through to delivery, ensuring robust sampling, fieldwork, analysis and reporting.
- Multimode research delivery — Lead telephone, online and face‑to‑face research programmes.
- Methodological design — Develop questionnaires, sampling plans and weighting strategies.
- Operational oversight — Manage timelines, budgets and quality assurance processes.
- Insight & reporting — Analyse data and produce clear, senior‑level reports.
- Client engagement — Present findings and support clients in interpreting and applying insights.
- Portfolio management — Run multiple concurrent projects with structured planning and prioritisation.
- Digital innovation — Contribute to dashboards, data visualisation and digital research tools.
- Team development — Mentor junior colleagues and support capability building.
- Ethical practice — Uphold social value, ethical standards and continuous improvement.
- Minimum 5 years’ experience in quantitative market or social research.
- Strong understanding of sampling, weighting and statistical quality .
- Experience managing multimode research projects end‑to‑end.
- Excellent written communication and senior‑level report writing .
- Confident presenting findings to senior clients.
- Strong project management capability and ability to juggle multiple deadlines.
- Excellent understanding of telephone, online and face‑to‑face methodologies.
- UK‑based with full right to work.
- Customer Experience research or resident satisfaction studies.
- Public‑sector or social housing research.
- Employee research, segmentation or key driver analysis.
- Dashboard design (Power BI, Tableau).
- Forsta platforms, SQL or advanced Excel.
- CRM or customer feedback platforms.
- Naturally curious and proactive.
- Collaborative and supportive team player.
- Strategic thinker with strong operational delivery skills.
- Clear, confident communicator.
- Passionate about improving public services through research.
- Committed to innovation, learning and continuous improvement.
Research Manager – Public & Social Sector Insight employer: Charles Moore Associates
As a leading international insights organisation, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to excel in their roles. With a hybrid working structure and a focus on professional development, our Senior Qualitative Project Manager will have the opportunity to lead high-profile projects while enjoying a collaborative environment that values innovation and continuous improvement. Join us to be part of a growing team where your contributions are recognised and rewarded, and where you can advance your career in qualitative research across multiple markets.
