At a Glance
- Tasks: Support day-to-day operations in merchandising, eCommerce, and supply chain for UK/EU.
- Company: Join a global fashion retail business with a dynamic team.
- Benefits: Gain practical experience and develop valuable skills in a fast-paced environment.
- Other info: Collaborate across teams and gain exposure to various retail functions.
- Why this job: Perfect for organised individuals eager to kickstart a career in retail and eCommerce.
- Qualifications: Strong analytical skills and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 35000 £ per year.
We are looking for a detail-oriented and proactive Operations Associate to support the day-to-day operations of our merchandising, e Commerce, wholesale, and supply chain functions for the UK and Europe (UK/EU) business, while providing operational support for North America as needed.
This role is ideal for someone who is organised, keen to learn, and interested in building a career in retail merchandising, e Commerce, and commercial operations.
Reporting into the Merchandising Manager and working closely with cross-functional teams across multiple regions, you will help ensure accurate product information, inventory coordination, order fulfilment, and merchandise planning to support the smooth execution of our commercial operations.
Key Responsibilities
- Assist the merchandising manager with product assortment planning and seasonal launches.
- Monitor inventory levels and assist with stock replenishment planning.
- Prepare merchandising reports on sales performance, stock availability, sell-through, and product performance.
- Support markdown, promotional, and pricing activities.
- Coordinate with operations, and e Commerce teams to ensure timely product launches.
- Assist in analysing sales trends and competitor analysis to support trading decisions.
- Monitor stock transfers and inventory allocation across warehouses, and online channels.
- e Commerce Administration
- Support the daily operations of e Commerce platforms and online marketplaces.
- Assist with product listings, content updates, pricing, and promotional campaigns.
- Generate regular reports on online sales and operational performance.
- Wholesale & Marketplace Operations
- Process wholesale purchase orders accurately and efficiently.
- Coordinate order confirmations, shipment schedules, and delivery updates with customers and internal stakeholders.
- Maintain accurate wholesale customer records and documentation.
- Work closely with warehouse teams to organise B2B order processing.
- Assist in promptly resolving order discrepancies and customer inquiries.
- Support with wholesale customer service across invoicing, communications and liaising with HQ in Singapore.
- Manage style assortment and product details for marketplaces
- Track and analyse marketplace sales performance and style assortment on weekly basis, providing action suggestions.
Requirements
- Strong analytical, organisational, and problem-solving skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Excel, Word, and Power Point.
- Comfortable learning ERP, OMS, WMS, SAP, merchandising, and e Commerce systems.
- Good communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Positive attitude, willingness to learn, and a collaborative mindset.
- Preferred Qualifications
- Experience in retail, merchandising, e Commerce, logistics, or supply chain.
- Basic understanding of merchandise planning, inventory management, and retail operations.
- Familiarity with retail systems and online marketplaces is an advantage.
- What You\'ll Gain
- Exposure to merchandising, e Commerce, wholesale, and supply chain operations within a global fashion retail business.
- Practical experience in merchandise planning, inventory management, digital commerce, and logistics coordination.
- Opportunities to develop analytical, commercial, and operational skills.
- Cross-functional collaboration with merchandising, buying, planning, marketing, customer service, and logistics teams.
- #J-18808-Ljbffr
Operations Associate in London employer: CHARLES & KEITH GROUP
CHARLES & KEITH GROUP is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in the fast-paced retail environment of the UK and Europe. With a strong emphasis on employee growth and development, you will have access to various training opportunities and the chance to work alongside cross-functional teams, ensuring your contributions are valued and impactful. Join us to be part of a forward-thinking company that prioritises innovation and teamwork, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CHARLES & KEITH GROUP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CHARLES & KEITH GROUP!
We think you need these skills to ace Operations Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CHARLES & KEITH GROUP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CHARLES & KEITH GROUP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CHARLES & KEITH GROUP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CHARLES & KEITH GROUP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
