At a Glance
- Tasks: Support day-to-day operations in merchandising, eCommerce, and supply chain for UK/EU.
- Company: Join a global fashion retail business with a dynamic team.
- Benefits: Gain practical experience and develop valuable skills in a fast-paced environment.
- Other info: Collaborate across teams and gain exposure to various retail functions.
- Why this job: Perfect for organised learners eager to kickstart a career in retail operations.
- Qualifications: Strong analytical skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a detail-oriented and proactive Operations Associate to support the day-to-day operations of our merchandising, eCommerce, wholesale, and supply chain functions for the UK and Europe (UK/EU) business, while providing operational support for North America as needed. This role is ideal for someone who is organised, keen to learn, and interested in building a career in retail merchandising, eCommerce, and commercial operations. Reporting into the Merchandising Manager and working closely with cross-functional teams across multiple regions, you will help ensure accurate product information, inventory coordination, order fulfilment, and merchandise planning to support the smooth execution of our commercial operations.
Key Responsibilities
- Merchandising Support
- Assist the merchandising manager with product assortment planning and seasonal launches.
- Monitor inventory levels and assist with stock replenishment planning.
- Prepare merchandising reports on sales performance, stock availability, sell-through, and product performance.
- Support markdown, promotional, and pricing activities.
- Coordinate with operations and eCommerce teams to ensure timely product launches.
- Assist in analysing sales trends and competitor analysis to support trading decisions.
- Monitor stock transfers and inventory allocation across warehouses and online channels.
- eCommerce Administration
- Support the daily operations of eCommerce platforms and online marketplaces.
- Assist with product listings, content updates, pricing, and promotional campaigns.
- Generate regular reports on online sales and operational performance.
- Wholesale & Marketplace Operations
- Process wholesale purchase orders accurately and efficiently.
- Coordinate order confirmations, shipment schedules, and delivery updates with customers and internal stakeholders.
- Maintain accurate wholesale customer records and documentation.
- Work closely with warehouse teams to organise B2B order processing.
- Assist in promptly resolving order discrepancies and customer inquiries.
- Support with wholesale customer service across invoicing, communications and liaising with HQ in Singapore.
- Manage style assortment and product details for marketplaces.
- Track and analyse marketplace sales performance and style assortment on a weekly basis, providing action suggestions.
Requirements
- Strong analytical, organisational, and problem-solving skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Comfortable learning ERP, OMS, WMS, SAP, merchandising, and eCommerce systems.
- Good communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Positive attitude, willingness to learn, and a collaborative mindset.
Preferred Qualifications
- Experience in retail, merchandising, eCommerce, logistics, or supply chain.
- Basic understanding of merchandise planning, inventory management, and retail operations.
- Familiarity with retail systems and online marketplaces is an advantage.
What You'll Gain
- Exposure to merchandising, eCommerce, wholesale, and supply chain operations within a global fashion retail business.
- Practical experience in merchandise planning, inventory management, digital commerce, and logistics coordination.
- Opportunities to develop analytical, commercial, and operational skills.
- Cross-functional collaboration with merchandising, buying, planning, marketing, customer service, and logistics teams.
Operations Associate in City of London employer: CHARLES & KEITH GROUP
CHARLES & KEITH GROUP is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in the fast-paced retail environment of the UK and Europe. With a strong emphasis on employee growth and development, you will have access to various training opportunities and the chance to work alongside cross-functional teams, ensuring your contributions are valued and impactful. Join us to be part of a forward-thinking company that prioritises innovation and teamwork, making every day at work both meaningful and rewarding.
